I want to say Stephanie was wonderful, informative, kind, and understanding. They are lucky to have such an excellent employee.

I have the highest level policy, they should cover emergency visits and most other things. Other insurance companies have an app and allow you just to snap a picture of your invoice. Prudent Pet makes things purposefully more difficult, including making you submit long reports for each claim and submitting copies of your pets' medical histories even though Prudent Pet is able to get that information themselves. They claim every emergency visit is "wellness" and have denied 4/5 of my claims. I've had to spend hours on the phone every time I want to get reimbursed. They sold me a bunch of false claims when I signed up and have disappointed me at every turn ever since.

Reply from Prudent Pet Insurance

We pay for 80% reimbursement, and only received 20% reimbursement from a $200 bill. What's up with that? We should have received $160, instead of $88.

Our dog was attacked by a buck deer. Took her to the emergency vet where she was treated for lacerations and given medication. Filed a claim which was settled quickly enough but oddly enough the cost of the examination to determine the extent of the injuries was not approved. The explanation given was that exams are not covered by the policy. This was not a wellness exam, this was an injury exam in order to determine needed treatment. I advise requesting the word "examination" not be included on any invoice. Have the Vet bundle that cost in with treatment cost.

I don’t know yet I just got purchased this we’ll see about it. When I read all the contents of the policy and needs of medical insurance and compared to other insurance prudent is more likely better good…

I bought and I paid for a pet insurance policy and a wellness one as well as illness. I was told it was gonna be 2802 per month. They took out more than that. They took out double payment and they only refund it one now they say they never got no payment and they will not refund my money and they tell me my dog is not covered. I am very pissed off, this is not how you treat customers

Not too great

The reimbursement was way less than my calculation. You should be ashamed of your actions with regard to adjudication of claims, especially with such a high deductible.

I paid the insurance and when they sent them the first vet bill, they paid nothing!