I sent a claim in and it stated it wasn't a covered service date. Yet, my plan became effective in June and the date of service was 07/12/2024. Still not understanding the claim process. I maybe considered ending this plan since my place of employment just started offering pet insurance.

Since I just recently signed up I don't have anything positive or negative to write.

Bad customer service PERIOD

Horrible shoppping experience when hidden processing fee (not disclosed upfront) at checkout add a significant increase to the premium

I was not aware of payment for visits upfront and then I get reimbursed.

This was my first interaction with Prudent Pet since signing up my pet. I was very disappointed with their policies. I wanted to add exam coverage, but was told that I couldn’t add it until the renewal date and that if I filed any claim at all I would never be able to add it. I think that is completely unfair. I would appreciate flexibility in modifying my plan. I was also told that if I have a dental claim for a tooth extraction or something similar it is likely to be denied if the vet has ever previously made a note that the pet has plaque. I have gotten my pet’s teeth cleaned each year, but am sure that plaque is mentioned somewhere, because there is always plaque, even with cleanings and brushing. Prudent Pet is very expensive coverage compared to other options. I went with them because their representative told me they were good with paying claims and customer service. So far, I am not finding that to be the case and am strongly considering changing insurance companies.

Customer service is excellent when you are singing up, though very very poor when it comes to questions about claims, especially the ones they unfairly reject without providing reason for.

I have pets best for my other dog and it pays much better than this plan.

I was originally very happy with Prudent until I had to file a claim. They are the cheapest by far but you get what you pay for. They made it difficult to file a claim and they did not cover the actual vet visit for an emergency puncture wound. So read the fine print as they seem to be well versed in hiding what they don’t cover.

Doesn’t cover any claims for 6 months