Absolute worst pet insurance company I’ve ever had. They will do anything they can to get out of a claim. I even sent an estimate of the surgery and prior to the surgical date, never heard anything back so I assumed it would be covered. They will leave you holding the bag as they don’t want to pay anything. Do not trust these people at all. 100% worst insurance company out there for pets and total scam artists.

Stephanie was very helpful in answering all my questions! The premiums seem to be lower but cover more than previous pet insurance companies I’ve used. I will update once I’ve used the policy but my first impression is very good

Overpriced and does not pay out. They do not fairly apply out of pocket payments to deductible, thus after almost $1500 out of pocket for illness issues, I still haven't "met" my $250 deductible. They do not supply appropriate policy documents so you cannot reference what is supposed to be covered per your quote as those documents disappeared and were replaced with non-specific generalized information which does not detail the plan you actually pay for. I had to take time away from my patient care schedule as a provider (I would be appalled for any of my patients insurance to act in this manner!) to take care of the issues.

We’ve been looking for new pet insurance for our pets since relocating to a new state. PPI was my first choice initially, but I was a little shocked at the customer service. When I mentioned that I was considering canceling my new plan due hidden fees on an already very over-priced pet insurance. It was strongly insinuated that if money was the issue, check back when I could afford them. Easy decision: cancel.

When I purchase the policy very well and nice.

The lady on the phone was nice! But I wish your hours of phone service was larger! I am in Hawaii and had to talk to the lady at 6am hahah

I had to cancel because I was paying more out of pocket in the course of one year than I ever received in return when I filed claims.

Things started out well until they billed an old credit card and then cancelled the policy. When they said they would reinstate the policy, nothing happened.

How can you guys take $30 out of my account every month but not recognize my email??? And then when I need the vet hotline number you’re not available to call and I can’t access my account to get it? Will FOR SURE be canceling.

I was expecting more than $25 for a $68 vet bill i now have to choose between pet insurance and a vet bill of $246 or so in november is over 70 a month worth it for insurance or what i got more coverage with bivvy at this point at least that was affordable i am very dissatisfied