No response on a simple question. I sent an email of wanting to cancel. From lack of response to an email from the day after I signed I am afraid I will have delayed responses for coverage.

There is a Chinese saying: Know the person's name, Know the person's way of talking, but don't know the person's heart. The prudent representatives can be trained to be very nice, knowledgeable. However, when comes the time you file a claim, they will reject you slowly. I signed up just yesterday, they already want me to review the prudent. I smelled foulplay.

I have not signed up for insurance yet. Why not? Because I cannot get through on the phone to them. Sure, they respond to emails very politely and informatively, but what good does that do me if I cannot communicate by phone? I’ve tried for days on end to call. I keep getting a busy signal. So what would happen if I signed up , filed a claim and had questions? I’m very skeptical about signing up with a company I cannot even get through to by phone. It’s ridiculous.

This was the absolutely worst most upseen quote that I have gotten from a insurance company for my cat's. This company must be crazy or just works with the top 1% of our country, I'm not Donald Trump, little ole blue collar worker that can in no way what so ever afford that. It would be cheaper just to pay visit to visit. Should work on a affordable plan for us poor folk.

I just started and they don’t cover deworming but my plan says they do

Let me pay 50 bucks to wait 10 days to get coverage. Do you guys plan on reimbursement for the days not covered? Or do you lower first month to meet those days not covered. Sounds like You do neither appreciate it .

Easy getting it but I have never received a welcome packet with IDs or anything. I assume I’m covered Need to confirm my auto pay

Hi prudent pet! You did not include my other dog- Shelby who was added on same day as Zoey! Please add her.email me with confirmation. Please email us with claim forms for reimbursements.

Need pet free quote

While I received my refunds and they were as expected in terms of the funds, I was very disappointed with the process in which the refunds were distributed. In the past you have automatically put the refunds into my account. Various times I went to check on the status of my refund and they said they were processed and the claims were closed. When I called to say I hadn’t received the money in my account the representative told me that checks were mailed. I was never notified that checks were issued and on their way rather than the automatic deposit. Additionally, the checks issued looked fake although the bank accepted them. Because of the look of the checks I had to take time from my schedule to actually go to a bank and deposit rather than deposit them into an atm or through my banking app. The whole process was frustrating and confusing and not what I’ve experienced in the past with you all which is concerning.