I called because the website wasn't accepting my payment. The representative I spoke to also couldn't get it working so he told me Id get an email by Monday (this was on a Friday)... No email. I called and left three voice messages for him and no return call. I finally called and another representative told me that the file had been closed! I didn't have time to go through the entire process again at that time. This had been two weeks already. So, I finally got a nice representative who walked me through all of it. I had told him that had I not been referred by three different people, I never would have continued trying to get insurance from your company. In any event, Ken (at extension 6217) was lovely and he was able to assist me. Today I just received a letter stating that my new puppy is insured. I paid an entire year up front and now I feel more satisfied.

Nationwide is not on your side! We've been with nationwide for 5 years, since my dog was a puppy. We had an excellent policy, 90% reimbursement, which we paid an arm and a leg for! They decided these policies wasnt in their best interest anymore and are taking them away from everyone who had it. They downgraded our policy extremely! Now we are most likely screwed since no insurance will cover pre existing conditions! So a big f u to nationwide! Save yourself and find a better pet insurance

Requested one policy and received another. Now I need to call back to change it which is an inconvenience.

Claim was not done correctly and process to review a claim is not straightforward or easy this should be able to be done via phone speaking to someone

I initially signed up for nationwide 3 days after adopting a shelter dog. After his 1st meal at my house he had diarrhea. The next day it was gone. Shelters records made no mention of any diarrhea. His diarrhea was gone the next day, therefore I chalked it off to change in diet from food at the shelter. WELL, nationwide wanted to exclude any gastric issues from his policy for 1 day of diarrhea. They said at 6 months I could submit a YEAR'S worth of medical records to get the exclusion removed. Obviously no one had a years worth of records on this shelter dog. On top of the exclusion, there's no decrease in price despite covering less. I felt nationwide was just a complete rip off and canceled the policy.

It would be nice if insurance was starting the day you paid not have to wait 2 weeks.

We have had nationwide pet insurance for 10+ years. My dog was just diagnosed with a thyroid tumor. It costs 8K to remove the tumor and Nationwide will only pay $715!!! Please look at their Major Medical Plan Benefit Schedule before purchasing!!!!! They are criminals!

I initially had Nationwide years ago with reasonable coverage and premiums. Over the years customer service declined, and coverage pricing was a joke. I left the company for better servicing and pricing as I was offered services through work. Since then I switched employers and decided to check out nationwide again…They happily charge two months in advance yet your service doesn’t begin immediately. In addition, they wanted to charge over 3 grand a year for my coverage which I had with them for years. So disappointed in how they are managing this company now. I used to rave about them to other pet parents and even recommended them, can’t say that’s true anymore.

I don’t know if my application has been approved but I got an email asking me to view my paperless documents. When I clicked the link on he login page it said there was an “internal error”. I submitted an application over a week ago. I have no idea if I need more documentation to get coverage for my dog. I’m frustrated.

Be more TRANSPARENT !!