After years of being a policy holder, they dumped me like a ton of bricks. Will not renew with them.

If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.

Still haven’t got any information

Online website kept crashing

If I could give them zero I would. Made a hasty decision to switch from good long term policy due to rate increase and my friend’s recommendation. Not only did the sales rep mislead me on the significantly less coverage but when I complained they suddenly had a better plan available like my previous. I was instructed to cancel and apply again. After weeks of waiting with no coverage and no return calls, another rep said a letter was coming as that is the main form of communication. They were asking for additional vet exams and tests which I paid for and sent over. The exact same bad service experience happened again after weeks of waiting with no coverage and no return calls, another rep said they would not be covering any policy with no explanation even though I just cancelled theirs. So went online and ordered Pumpkin Pet.

I have been a customer with Nationwide for going on three years for my first dog. Have never had any medical emergencies or illnesses but had great coverage for wellness. I thought since I adopted a rescue dog, I should get her pet insurance as well. I went to use it for an illness that recently happened after the coverage started and I get a call from an investigator by the name of Kelly Cover that was beyond disrespectful and treated me like I was trying to commit fraud. Obviously if I haven't done anything wrong for the three years I've been with the company, why would I do so now? Also, I've worked most of my life in the veterinary industry and know that everything is noted in the animals records and is readily available with an easy phone call. This woman was so disrespectful and didn't have the slightest amount of empathy. Questioning me on how I don't know the exact age of my rescue dog, believe me if she had a tattoo of her birthdate when I got her I'd be going off that but unfortunately when you find a stray you just have to go with what the vet thinks. Then questioning why I didn't get her insurance when I first adopted her? Maybe because I needed time to know if she was a good fit for our family. Also, questioning why my third dog doesn't have insurance? Then she proceeds to laugh at my responses because when my pets are everything to me and I try to get them the quickest best care possible. Then she tells me I didn't answer a question correctly on the application and that is why they are investigating my claim? Ok, Kelly, then take the time to understand the situation I am trying to explain to you then laughing in my face. If I answered a question incorrectly then obviously I didn't understand the question being asked. Not to mention if I answered a question incorrectly then why did it go through underwriting and get approved. Did someone in underwriting not do their research correctly before approving my insurance? I am absolutely appalled by how Nationwide has treated me. This is unacceptable and I will never trust them with my pets again. When I run into an emergency I know Nationwide will NOT be on my side, instead they will threaten me with committing fraud.

I was immediately denied for a dog thats barely 7 months old?

No dental just because he has a little tarter???????

For the first pet, it did not give me the option to add another pet so I had to do a separate application. I am hoping I will still get the multi-pet discount. I also had different options for the second pet, with no explanation and my vet wasn't listed which was frustrating

the effective day is 10 days after sign up. my dog got into a fight and got a minor punctuation through her ear 3 days after sign up and therefore the insurance won't cover it