Would not allow me to add second cat. When I tried to follow your instructions, I couldn't log in. I will try again.

You double charged me. Cancel my insurance

After I signed up and sent money, I was given an email saying that my insurance has not started yet pending some reviews. I don’t know if I even have insurance or what my policy is or where are my insurance cards or any information so I’m not pleased so far.

Seems as though my policy was approved without any input to myself. I thought certain items would be included and they were not. May have made my decision to not get the insurance. Still haven’t fully seen what I paid for.

This may change after the service actually starts. I understand the insurance industry has rocketed in price, but I was still a little shocked at the monthly price, and thus, did not add my dog. Just accidental and routine care would have been over $100 for my young dog who has no pre-existing conditions. I pay $20 a month for my 8yr-old daughter… If the claims are honored as listed, do not take 2 months to process (like past pet insurance), and service is great, my score may go up.

I made a big mistake going with Nationwide for pet insurance for my puppy. Sure, signing up is a breeze, and they accept your monthly premium with no problem but claims are NOT paid out quickly! I submitted my first claim for $388 and I was informed that processing time takes 30 days. Further, they wanted medical records for my puppy previous to the claim date, which I sent in. Now they’re asking for more medical records to which I already sent because my puppy has only been to two clinics. I can’t believe I’m waiting 30 days now for a $388 claim. Imagine if it was more?! Plus, my account information is not even updated. The claim status is showing “closed.” I asked why and I was informed it reflects “closed “ when more information is needed. I don’t believe some of the other reviews- Nationwide is clearly not the best!

There was no indication before binding that there was a two week underwriting review before an effective date is given. No other pet insurance carrier does that and it seems over the top for this line of business.

I haven't heard anything from you yet. And you guys charge me . But haven't received any mail or email about my policy. I think I'm going to cancel you guys

I don't like how I don't have an opportunity to ask questions about coverage or see a comprehensive list of what is covered prior to having to pay; I also do not like having to pay for 2 months before the policy is underwritten. It does not make sense to have to wait up to 14 days for the policy to be underwritten but only have 10 days to cancel and be reimbursed.

Strongly dislike that the policy changed to 80% coverage for the same price of our existing one that is at 100% coverage for our other dog. It would have been great as a 15 yr customer that you all honor our existing policy for our new pup given our customer loyalty and legacy. Greatly disappointed and ask that extend our existing policy to our new dog.