Petco insurance is canceling our policy and telling us to obtain a new policy with nationwide, which makes me think they are affiliated with them, well nationwide is telling me that they will not cover pre-existing conditions however Petco is transferring his over to that company with no other options, we have been with Petco for over 4 years and it is not right nor I believe legal to force us to be canceled and go to a company That's affiliated with them and have us start from scratch again. We got insurance in the beginning so we would not have to go through these situations. Nationwide was not very helpful at all, also they want two months up front for a payment that's absurd.

Horrendous customer service

I added my work for a discount but it did not add to the plan

They cancelled my dog’s insurance. She is almost 15 years old and can’t get insurance anywhere else at her age now. I’ve never missed a payment in 15 years and this is the thanks I get, especially when she needs it most. They said they were discontinuing “the plan” she was on but their employees told me the truth when I called to inquire about the reason for cancellation - Nationwide is cancelling all dogs over the age of 15. Despicable.

Should have been transparent on your web site that you needed records to review. Didn’t get that bit of information till AFTER I submitted my payment information etc…

Too expensive after reviewing other pet insurance

You should offer a bundle of insurance,renters,long term elderly,pet,auto, umbrella,ad it should be cheaper to get all you cover with one payment.

For some reason, Nationwide chooses to only communicate via snail mail like it is the 1800s. My credit card expired and rather than calling me or emailing me to let me know I needed to update my payment method, they sent me a letter, which I missed because I’m not Laura Ingalls. So then they cancelled my pet insurance policies. Once I noticed that I wasn’t being charged, I contacted them to get them reinstated. After weeks of back and forth because I asked them to TEXT or EMAIL me and they kept trying to CALL me during business hours, I was told that now one of my cats (at age 8) is too old to be covered for illness. They then claimed they would reinstate my other cat (age 4) with no issues, but then weeks later, I got an email (finally, an email!) stating that I would have to bring her to the vet before they would cover her. Prior to all this, when I had a cat pass away, they tried to reject my claim and I had to call them in tears and basically ask how they could reject my claim when the poor thing was literally dead. Then all of a sudden they told me that oh, someone put in the wrong code and I’d be reimbursed, but who needs that hassle? Having insurance with this company is like having a part time job, only you’re the one paying them. I was a customer since 2005 and they were very blasé about just dropping me. I have happily taken my business elsewhere.

It said there was an error so my order did not go through. It kept saying wrong phone number when the number was correct

Very disappointing. This is the first time I've checked into pet insurance. I knew that my parrot's pre-existing condition would not be covered, but I was disappointed when Nationwide told me they would not cover any of his medical expenses.