Nationwide Pet Insurance doubled the cost of my pet insurance from $90 per month to an astounding $183 per month and continued to charge my credit card on file, which I had only authorized only for $90 per month. A courtesy phone call would have been appreciated, especially when the cost increase is more than 50%. I called them and spoke to a manager. Unfortunately, no refund was offered. I was not even permitted to reduce my coverage to an affordable amount going forward, as they have a set renewal period for plan changes that has now passed. This latter issue is just a bad business practice, which will lose Nationwide customers and money. The executive who made this decision should reconsider their strategy, here is why: since I can't adjust my plan to match the $35 per month I pay for another pet, I've decided to cancel all my services. That's a loss of $35 per month for Nationwide starting today, and they will lose an additional $35 per month when I transfer my other pet, summing up to $70 per month. Nationwide will now have to invest in advertising to attract a new customer to replace me. It's disappointing that the company took advantage of my trust by charging my credit card excessively and compounded the issue by not allowing me as the customer to switch to more affordable plan. In the end, the company is losing revenue due to these policies, I can find insurance elsewhere.

This is the 4th canine I now have insured under Nationwide. It continues to amaze me that a company as large as Nationwide has a pet insurance site that reminds me an old dos version of software. You need to bring a contemporary look to the site. Also, it is ridiculous that after having 3 other canines registered on the site, I still have to enter the full information about my bio. You would think you would have that information readily available so I don't have to reenter the same information a 4th time! You need a very badly updated website. Also, the response time to inquires is very slow!

Agent been contacted by anyone. And my insurance keeps getting pushed back on activation date. But you take my money!

Applying was easy, you were very quick to process my payment, and I got this survey. However, what I haven't received is my policy or even confirmation that I my plan will take effect. Not a great way to start our relationship.

Well, we got our Dane a nationwide policy that was amazing and got it when he was a puppy just in case. It saved his life when he got some mystery issue where he stopped eating and wouldn’t gain weight for 8 months. We got him healthy and on a prescription food that has made all the difference. He turned 4 and Nationwide cancelled us. I know it was a very good plan and we had been told they wouldn’t be offering it in the future so not to cancel it because it was so good, but we thought as long as we didn’t cancel- we’d have it for the duration of his life. Nope! Gone. His food is $160/ 25-pound bag and he can’t do without out. We’d already seen a price increase over time but we’re willing to pay that for the great coverage. I called to find out what alternative policy I could get only to find out it was not even close to what we had. I was unable to get much in the way of details when I talked to someone there, but told we could cancel at any time. I decided to enroll so I could get the details since they wanted to withhold so much info. It took way longer than expected to be approved. We were treated like we were new members- everything was pre-existing and all of his minor issues were exaggerated to prevent coverage. After readying the policy, I realized it doesn’t cover the ACL or basically any knee issues. Our previous one requires 6 mo of having the policy before covering this but this one doesn’t cover it. Anyways..,basically it’s a terrible plan comparable to all of the other companies I researched when he was a puppy and determined to be completely useless. I think Nationwide could have maybe put limits on how many bags they would cover of Rx food, raised policy prices again or something but to completely get rid of so many benefits proves they don’t care about customer loyalty or pets in general. I used to tell so many people to get Nationwide if they were interested in pet insurance, but will now be telling everyone what a joke it has become. Will be canceling our policy immediately!

Want to cancel been trying forc2 days can't get no one's help

I am very disappointed with your service. I have been a customer for 25 years. Yeas 25 years!!! I went to pay my invoice online on the last day it was due and I kept getting an error that the payment would not go through. Evidently you lock the system once your customer service is no longer available. I needed you at my most low time in my life as I just lost my brother to a tragic death. Paying my insurance was last thing on my mind. I called the next day only to find out that my policy has been cancelled and I would need to apply as a new customer when you clearly saw that I tried to pay it online - I sent an email and screenshot to customer service on the day it was due. Ian beside myself. I complied to reapplying sent my medical records only to find out that I need for my dog to have an annual exam which is scheduled for April. I can not get to my vet beforehand as she is booked. He was due in January and I could not take him due to the passing of my brother. I hope you reconsider your actions. Thank you.

it takes too long to approve an application

I don't agree with how my plan was just terminated without a phone call or an e-mail. I know you said you sent paper copies in the mail, but there should have been more courtesy and personalization given for instances like this. Because of this, my girl had coverage lapse and now you won't cover her at all, because even having had diarrhea as a puppy (once!) is a "pre-existing condition". I'm so unhappy and bitter about this because I've been a loyal customer for 4 years. I'm probably going to switch my other two animals to a different insurance company too.

I can't add my second dog after my first dog, it errors on my phone number