Your automotive phone is just horrible! I have been a customer for 6 years and to this date, it doesn't recognize my phone number. I have asked your agents at least 40 times to please look into it. Still not fixed 6 years later and 5 pets are insured with you. I have been paying 6 years worth of premiums and it still isn't fixed! You change policies every year and the benefits get less, but the price goes up!

I registered two pets paid two policies and I only got one policy code but you took my money what's really going on

I am adding an additional pet. I wanted the same coverage I already have for my other dog. It is no longer available. What happened to your great coverage?

Just new to it, how am i gonna give it a review? I guess the online enrollment is clear and easy to understand, price it little higher compared apples to apples. I haven't used it and hoping not to use it but just for little wellness stuff.

When my pet insurance policy was up for renewal, I contacted NW and they told me that I needed to get a new policy. They told me they would have to close my existing policy before they could renew. Now I have no insurance. They sent out a questionnaire asking about my pet and what veterinarian office I was using. They contacted the office to get my dog medical records. Apparently after NW reviewed his records they found that his liver ALT was slightly elevated. NW considered this as precondition. I was told by my vet that this is not unusually in dogs and there is no precondition with him or do we need to treat him. I spent more money to have a complete liver panel done to only find out that everything else was in range. I went back to NW with this information and they came back with he needs to be treated. This was the end for me. Is NW a vet professional or an insurance company? I think my vet knows what they are talking about. I have had NW 10+years and I always highly recommend them to friends with pets. No more. Nationwide was definitely not on my side.

I was set up for automatic payment on our two pets along with paperless notification. My payment method (credit card) had to be closed for fraud and I did not remember it was being used for the monthly payments. I have never missed a payment. AND I never received an email notification or text from Nationwide saying to pay or your policy will lapse!!! No one to talk to or do anything about this. All I could do was get a new policy which obviously puts my pets at risk after being covered for SO LONG with Nationwide. I’m pissed. So now anything that was found with my dogs during the previous coverage is no longer covered because it’s considered a pre-existing condition?? I hate your company…..

Easy to sign up, difficult to renew. Three stars because they decided not to renew my policy and didn't give me a way to switch to another plan

My dog, Angel Sedona, recd a notification for her 1st renewal. The rate for her policy had doubled from $500+ to $1000+. Doubled! Also the rate for renewal on the website was just over $600 which would make sense but the company says there was a rate increase and no one can tell me why the website has $600+ for renewal but they are quoting over $1000. Today will be my 6th call to try to get answers instead of a run around. There were other issues as well, after the 3rd call, the reimbursement amount mysteriously went from 80% to 50% without my knowledge or request to do so. It has been a nightmare to just get any answers or renew her policy

They deny almost every claim you submit. No matter what medical records you provide. Whether you have the wellness policy or not. To be blunt, it's a waste of time and money. I would suggest looking at alternative pet insurance bc this one will not benefit you. I just cancelled.

I cannot believe how much it is costing me for an 8 week old kitten! I never paid this much for a cat at that age! And I had problems with the webiste not confirming my purchase!