Charged my account 150.00 when charge should have been 25.00. Attempted to cancel immediately upon receipt but have been given run around that billing will review my account. Filed fraud alter with my bank and disputed the charge. Total scam.

This feels like a scam operation. They sent me a payment link that wasn't secure (prone for credit card theft) so I told them I can't use it.

Werkelijk weggegooid geld. Ik heb schade opgelopen op vakantie. En ja hoor, deze verzekeraar vergoed geen schade. Zelf diefstal van paspoorten wordt niets mee gedaan. Zeer slechte verzekeraar met zeer slechte kennis. Ze vragen zelf aangiftes van zaken waarvoor geen aangifte gedaan kan worden. Of ze verwachten een bepaald gedrag van mij. Ongelofelijk.

I honestly am so upset at myself for not doing research before going with PetPlan. My dog has been relatively healthy up to this point (9 years) but lately has had some issues with recurring bladder infections as well as heart issues. EVERY single time I submit a claim with PetPlan, I get an email saying my claim will be reviewed within 10 - 15 business days. I've not once had a claim reviewed and finalized earlier than ONE MONTH!. Not only that, they currently owe me about $1,200 over three claims and one cheque (around $600) I have been waiting for for TWO MONTHS!!! This is completely unacceptable for a business to run this way. I am now experiencing some financial hardships and really need this reimbursement but every time I reach out to them they come up with one excuse after the other (the mail must have gotten lost, etc.). I have never had any mail get lost so there is no way this can happen twice in a row. Honestly, if it wasn't that I could never live with myself if my dog got seriously ill and I didn't have coverage, I would have cancelled months ago. DO NOT GO WITH PETPLAN!

I had heard about petplan from other people and thought that their structure was credible and straight forward to work with. Their reimbursement format is sketchy. I had insured our cat (30$ per month) and had incurred over 600$ in bills from two vet visits. When submitted for claims, they got rejected missing documents which I had already uploaded online. Customer support is extremely unhelpful and does not clarify what they need to process the claim. We are doing okay for where we are and honestly it's not worth the hassle haggling with petplan if you can look at alternatives which work with vets directly.

I got a 30 day free certificate for pet insurance. First, they denied my claim. Even though it took the process over 14 days from the day I submitted it. I think it was worthless to have a 30-day free pet insurance especially I was denied. I think they are super expensive. They charge over $100/month for two dogs just for accident and illness. I pay $60/month for two dogs from somewhere else. Then they have a pet wellness plan offered but it's only an additional cost on top of the accidental and illness plan. It would nice if they offered the pet wellness plan as a separate plan. I thought this insurance being part of the AKC...it would be affordable and worth it. But when you get denied and its expensive....at the end it's not worth it. I think you're paying the name "AKC" I definitely would NOT recommend this insurance company!

Reply from Prudent Pet Insurance

I highly highly do not recommend this insurance. We purchased this insurance the day after we purchased our puppy and thought we were in the clear when he experienced health problems, however just like most insurance companies they always find a way to get out of paying your claim. This insurance claims they will cover the costs of vet visits for UTI and ultrasound just to name a few, but guess again they won't. Get this insurance if you would like to pay extra money for no reason on top of your already expensive vet bills otherwise, look elsewhere. There is a reason this insurance is cheaper than others and it shows. I wish I would have known prior to so here I am warning others after me.

Too expensive and won’t stop contacting me

Both my girlfriend and I have esa animals. We moved into a new apartment with very short notice and couldn't obtain new letters (Our old ones were two years old) from our doctors within the short timeframe so we went to waggy pet.