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I wish we could give ZERO STARS. DO NOT TRUST THE 5 STAR Reviews... they are NOT REAL. I've been paying this insurance for a few years now and recently my GSD had an injury and we noticed him panting heavy. We took him in to get his heart checked and his leg and hip. After tests it showed his heart was fine and they couldn't find anything wrong in the X-rays on his leg, hip was fine. So the doctor referred us to an Orthopedic to get his ligaments checked. But first I wanted to send in the claim for the tests. Well guess what I found out... PetPlan takes forever to get back to you, and then just asked for more documentation and then gets back to you again for more documentation only to turn around and tell you it's not covered. They are the WORST...ALSO THE RATES GO UP EVERY YEAR.. THIS YEAR 165.00 PER MONTH.... THAT DOESN'T COVER ANYTHING! DON'T WASTE YOUR MONEY ON THIS .....

If you try to put a claim in Pet Plan does everything in their power not to pay. My dog had surgery and need to go to ER per his regular vet's instructions less than 48 hours later. He was having complications due to surgery/medications his primary vet and I believed. Petplan insists that since they found a UTI in addition to side effects from post-surgery meds that the deductible must be met again. It is all tied together as were the tests but again they are screwing their customers. If my dog was not so old I would change companies. The new underwriters have made this one of the worst companies to buy insurance from. For those of you who have not started with this company USE ANOTHER COMPANY. DO NOT BUY FROM THIS COMPANY.

I have been with petplan for 14 years but since they got a new underwriter life has changed. I have a 14 year old

Poor speed of processing claims, obscure reasons for claim denial even though vet clearly describes condition.

I purchased the insurance due to the no waiting period on wellness NO WHERE did it state the effective date would be postponed. I would have saved a lot on his neuter and I was misled. I spoke with customer service and they offered nothing. I’m extremely disappointed I work at a pet friendly community and get asked daily about pet insurance and I will NEVER recommend this one to them. We will be canceling,

Have had 3 separate policies (2 cats, 1 Dog) with Petplan for several years at a cost of $1600+ per year. Just made my first claim ever in the amount of $700 before deductible. It was denied because we went 15 months between checkups instead of the required 12 months. 3 policies now cancelled.

Had them for 2 years never used it. Got the 90% coverage dog went blind had the $6000 surgery filled claim and was denied. Modern day snake oil salesmen only its paper and a promise. They hide behind small print and what is illegal insurance tactics for people in their policies and coverage. Save your money ask friends and family for help start a go fund me. Don't waste your money

If I could give Waggy negative stars I would. A complete scam, the people behind this operation are the lowest of the low. Shame on you.

Prudent pet does not seem to have good rates and options, I keep getting emails I don’t want