After much research I chose PetPlan for pet insurance on our Lab puppy last October. The plan coverage was excellent and the premium was competitive. Now, one year later I just received the renewal with a 55% increase in the premium. I called to discuss why such a drastic increase and the rep basically said that is just what it is and if I wanted a lower premium they could offer a different plan with less coverage. I am writing this review to warn anyone considering PetPlan that they use bait and switch tactics to get you signed up then bury your new plan renewal in the app so you don't notice it until your plan is automatically renewed for a year. Poor business practice, PetPlan, you can do better than that!

While I received my refunds and they were as expected in terms of the funds, I was very disappointed with the process in which the refunds were distributed. In the past you have automatically put the refunds into my account. Various times I went to check on the status of my refund and they said they were processed and the claims were closed. When I called to say I hadn’t received the money in my account the representative told me that checks were mailed. I was never notified that checks were issued and on their way rather than the automatic deposit. Additionally, the checks issued looked fake although the bank accepted them. Because of the look of the checks I had to take time from my schedule to actually go to a bank and deposit rather than deposit them into an atm or through my banking app. The whole process was frustrating and confusing and not what I’ve experienced in the past with you all which is concerning.

Need pet free quote

Pumpkin is an Absolute scam. I’m out ALL of the premiums I paid. I found out they have exclusion lists THAT ARE NOT listen in the contract. They call it “proprietary information.” It’s where the company can deny your claim based on “private company knowledge.”

It took a while to get a reply to a chat request. Then an LVT suggested I go back to the vet. And they can’t prescribe. Disappointed. I unsubscribed.

I am still trying to figure out how file a claim ans what’s covered.. I have read what is cover but some parts a very confusing.

None

ive been trying to get in touch with someone for over 3 weeks and noone responds

Hi prudent pet! You did not include my other dog- Shelby who was added on same day as Zoey! Please add her.email me with confirmation. Please email us with claim forms for reimbursements.

I did as suggested but my puppy still has trouble with the leg and since I have no money due to job loss I have not been able to take him to the vet. Considering canceling this