Although I haven't been able to test the policy and make a claim thus far as I am still in the waiting period, I feel as though I just gave money to a simple about me page. The bivvy homepage is minimal at best but very much lacking in resources, information and aid. I am unable to change my payment schedule as I am with regular insurance, there's no resources or points of direction to aid me in finding proper helathcare for my pet, again, as you would with regular insurance and coverage topics are really vague. I'm hoping that this would be a great alternative to Care Credit as that is very hard to be approved for, but comes in handy in a crisis. I haven't yet been able to put it to the test yet, but I'm will tk give this the benefit of the doubt.

I was happy with my first claim submission. It was simple. However, I still have not received payment and am awaiting a check. No other method is acceptable. I am a Senior with limited mobility and computer knowledge is zero. I am doing good to manage a cell phone.

It was easy to sign up but I feel like I still don’t understand how this works. Navigating was a little confusing. Hopefully things will get upgraded

They are a predatory company that has abhorrent customer service skills. They stole my money and refused to give me a refund when I wasn't happy. I am getting a lawyer involved, as they falsely advertised to me.

I still have a huge open claim that they keep telling me they have sent me a check for and I have not yet received it .Every time I call I get the same information.it is impossible to get to someone to give me a straight answer. I am waiting for over $4000. My dog will be 12 in July and I pay them on time every single month for over 11 years. Recently due to his age my plan almost doubled. I have barely used insurance for him as fortunately he has not had many accidents or major illnesses over his lifetime and I had not purchased simple wellness insurance . He had a major injury recently and it was my first big claim. I don't feel after all these years and spending all this money I should be getting a run around waiting for over $4000 from them. If your claim is under 500 they will direct deposit your money, and if not good luck getting your money!!

Sarah is an AWFUL manager. She hung up on me 3 different times AFTER THEIR VET activated the emergency fund she DENIED my claim. DISGUSTING BEHAVIOR

I had to cancel because I was paying more out of pocket in the course of one year than I ever received in return when I filed claims.

Our baby started having pain and didn’t want to get up or move. He would just lie and yelp. He didn’t have an injury or any illness that we knew of. I called/chatted with PawP and they advised me to let him rest and give joint supplements since he was an older dog.

I called to ask about flea and tick treatment.I explained that my dog suffered siezures,though not for a while. I told her that I had used a mixture of natural products{lemon juice and apple cider }. She said she had not heard of this practice.She then recommended Soresto collar.I then looked up the active agenrs in it and both listed side effects of possible siezures.

If you're the kind of person that needs constant feedback and needs one-on-one coaching when it comes to your animal this app will be for you. However one of the most important parts of pet care is being able to see event for shots and upkeep and such and this app does not help with any of those the $3,000 emergency fund is only for a life threatening emergency that they decide so personally I'd have to say this app's not for me I don't need constant coaching or constant questions about how to take care of my pet but for those of you do this apps for you