So -- I bought the wellness plan - submitted a claim ... they paid quickly ... I was happy. Today -- I submitted another wellness claim ... it was rejected. I went to cancel the policy and they told me it would be a $200 cancellation fee .... this is a scam. Someone should report them to the insurance commission. DO NOT GET WAGMO!

I'm surprised that I have to wait 30 days to take my cat to the vet I thought it would be taking immediately still not happy having to wait well see if I will keep it

I was really hopeful with this company as they offered a $3,000 emergency fund for $24/month along with "24/7 online vet access". Both times I contacted the online service they told me to see a regular vet and had no other medical advice. The second time, my 18 year old cat presented a new skin wound not from an injury which to me raises alarm bells because she is so old and it could be anything, like cancer. I was told this did not qualify for the emergency fund as it was not viewed as life threatening by the "professional" assigned to the chat because it wasn't something that would kill her "within 4 hours". Are you serious? My cat has to be within 4 hours of death before I can access the fund im paying $24/month for? Im sure I will take her in and find it IS life threatening and end up with a huge bill. Complete scam.

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I'm not certain what you are looking for... so far I've done an app, I've paid, I'm waiting. I don't have anything except a bunch of emails from your company asking how you did. You've done nothing so I can't rate your ability to let me enroll.

This is supposed to be a great pet insurance company - until you are told that after you rush a dying pet to an emergency hospital, you should have had a "Video Chat" with them before you went there.......Like who is going to take time to have a video chat while you think your pet is dying. So, they refuse to even entertain a huge bill. Thanks for nothing.

Dreadful company in lots of ways. Pet plan pay out faithfully in 5 days or less, this outfit take over a month. You cannot open portal messages on an I pad. They are totally useless. Avoid at all costs.

Sent this feedback to the company. Clearly they didn’t read my email and asked me to post it on this forum. Your wish is my command.

Absolutely awful experience. Approved for Emergency Funds, have to goto ER within 4 hours, found one available over an hour away. but made it on time. After admitting our cat, they gave an estimate of between $2000-2500. They wanted a deposit of $2000. According to Pawp, we have to pay deposit, but it will be refunded when Pawp pays final bill. Final bill comes after 3 nights in ER. Pawp denies to pay. Said they needed medical records. Even though it states on their website they just need invoice and will pay in 30 minutes. Anyway after going back and forth for a couple days, They come up with some BS about not following their rules and regulations. The reason they chose, was completely untrue. STAY AWAY, you will regret it if you don't.

Things started out well until they billed an old credit card and then cancelled the policy. When they said they would reinstate the policy, nothing happened.