They don’t listen, they don’t care if you’ve had a bad experience; I would not recommend them. I filed a claim after my pet passed away last year and it took 2 1/2 weeks for Figo to decide that my claim was not covered. After asking them why it had taken so long for them to figure this out, I got no response. During that 2 1/2 weeks, they were constantly emailing me and calling me to ask me for more information (meaning I had to talk about the death of my pet over and over and over) and they were calling my vet’s office to ask for more information. None of us could figure out what they needed. In the end, it wasn’t covered (why didn’t they just tell me that in the first place?) and I was out that money anyway. Total waste of time and money.

Quick reimbursement

First visit vet says, I’ve got a lot of things to do and people to see, let’s see the cat. Okay she’s got a viral infection I’ll prescribe meds and she dipped. 3 minutes start to finish if that king. Then she prescribed medication that’s been marked up more than a thousand percent. Tried to make me buy more than I needed. $154 for basic antibiotics until they released it to single buy which it wouldn’t let me do at first. Then it would’ve taken 12 days to get this important overpriced medication UNLESS I gave them another $15 for rush. I instantly canceled my subscription even though it’ll be a year before it is over. I may even contact my bank to make sure that company doesn’t try some bs with my card. Don’t use this company and don’t believe the good reviews they’re fake

My dog received 2 vaccines as followup to his yearly well visit: Leptospira 4Servovar Vaccine, 1yr and Bordetella Parainfluemza IN 1yr.

Whatever you do for your pets in terms of Insurance DO NOT GO WITH HEALTHY PAWS OR CHUBB CORPORATION

This company has no customer-service number. I got what I needed from the consult with the vet (not a pleasant experience): prescription for an ear infection. However, they took it upon themselves to subscribe me to medication, and as a result a new bottle of ear wash arrives every month. I cancelled and cannot recommend.

My horse fell and had an injury due to the accident of falling. My claim was denied. Seems like they will do anything possible to not pay out on a claim

I am new to the policy and I have called and left my information to call back and no one has called me back.

They really don't cover much and the deductible is high, and they did not apply ANYTHING from my last vet visit to my deductible, no explanation. The claim process is relatively easy and the phone reps are nice and helpful, but for every single claim they want the SOAP notes from the vet. I've never had to do this with other pet insurance companies.

I was not aware of payment for visits upfront and then I get reimbursed.