So far ASPCA Pet Health Insurance is not paying treatments that should be covered, not communicating about what is needed in order to pay a claim!!! Just declining saying unable to obtain medical records from the veterinary clinic?!!! Then why didn't they ASK ME for it?!!!

Brutal bad. Pretty much what you are reading reviews to try to avoid. Delays, denials, dumb answers...

Bobby was nice & knowledgeable. I signed up today & feel good about my choice of insurance policy.

Worst company. Don’t even try to cancel the policy because they will never process it unless you cancel you credit card, debit card or ban k account. Otherwise you’ll be stuck paying for a policy where they’ll take their sweet time in paying out the claim or not pay at all.

Worst company to deal with, it takes forever to get claims paid. The worst part is trying to cancel the insurance, I’ve gone on the portal and did it, I ve called them, emailed them but was still being charged until I cancelled my debit card. I still receive emails from them about making payment otherwise they will cancel the plan, this is the only way out of it, obviously there zero customer service or attentiveness.

stop asking me to leave a review after EVERY SINGLE SUBMITTED CLAIM

I have been with this company for almost 10 years. At first it was affordable but now my dog's health insurance costs more than my health insurance. The insurance doesn't help with the office visit cost or cost of diagnosing an issue, just treatment which sometimes is included in the office fee. I would like to take my dog to a specialist but between the cost for the office visit, the $250 issue deductible and the monthly premium I keep paying, I am not sure I can afford to continue this insurance.

Lateisha Farmer Kollee was very informative and took her time to get us the best price for our Homeowners insurance! Best experience ever and I would recommend Covered to my family and friends!

I’ve been a member since 2022, and I’ve recommended this insurance to many friends and family members because it seemed like such a great option—especially after seeing a colleague in the veterinary field have a successful experience with her cat’s claim.

I have had pet insurance for our lab for 8 years. 3 years ago, due to her age, my existing policy was transferred over to ASPCA, along with a significant rate increase. I have NEVER filed a claim until 2 weeks ago, for an ear infection and her inability to put weight on her front paw. My total bill was $1300+, with a $500 deductible. So far, I have heard nothing from ASPCA and the website indicates that the claim is "in que". I spoke with a customer representative, who told me that he would take care of it, and so far nothing. After further research, I learned that in the state of Florida, pet insurance, is under the jurisdiction of the State Insurance Commissioner. The good news about this, is that companies that deny and delay claims can be forbidden from doing business in Florida. If any of you are in Florida, I have attached information on how to file a claim.