Don't know as I sent in claims. We'll see. Not crazy about having to get claims in with in a year even as you're still working on dog issue. I'm still paying so why not take care of claim. I've paid for it.

Consistently denies the same claim I submit every two months and requires following up with their terrible customer service multiple times.

Pleasant, informative & easy to communicate.

Vet should be one to send in claims. Many claims sent in by me get denied when i pay a lot of money.

Easy to understand and to see all the different options and add ons. Well laid out -- easy stuff

It’s hard getting insurance for your older dog when another insurance company cancels for no reason. And then the new one won’t cover anything that he had in his whole lifetime. Even if it’s been over a year since he was treated. I feel like with older dogs it’s just hard to get good coverage. I pay a lot to insure him and they find anything way they can to NOT cover the service.

Claims take way too long to review and approve. I submit several claims and there is no record for them. It’s been a mess

its bothersome every minute begging for a review

Reply from MetLife Pet Insurance

If i could put o in would there email does not exist if you have a policy for God's sake cancel it! I had to stop my card and get new one as the bank can not cancel it be very very careful!