I submitted a claim that clearly stated the reason was Ear infection. Someone decided it was Environmental Allergy and denied it. I chatted online and he said send SOAP notes, which I did. Denied again and, per phone call, now they say it was denied due to a Preexisting condition. I've had insurance with them for more than a year. Are they saying she's had an ear infection that long? Really? Now I have to jump through hoops to appeal?? Unbelievable!!

I was a former ManyPets customer, just like most recent reviews. Odie is not a trustworthy pet insurance company. They have not done nor they are going to do as what they said on the transition email they sent to us transfer customers from ManyPets. They will keep making excuses not to pay the reimbursement or cover your sick pets who never had a so call pre-existing condition before began the policy with ManyPets. I filed the claim on 9/2 and now 10/7 and there is nothing changed in the claim status since the day I submitted it. It has been 5 weeks and it still shows that I submitted the claim, nothing has been review or process after I tagged along a bunch of downloaded medical records (the same day I filed the claim) which showed that my dog was a healthy puppy before I began having pet insurance with ManyPets and I never had any issues with ManyPets until they transfered me to Odie. Odie has no problem charging my credit card, but Odie is having a lot of problems to process the claim and pay the reimbursement. Whoever wants to get insurance for your loving pets, PLEASE DON'T choose to insured with Odie if you dont want to end up like us! Odie makes themselves look like A SCAM, NOT A TRUSTWORTHY COMPANY. THEY SAID THEY WERE GOING TO COVER YOUR PET WITHOUT INTERRUPTION??? ALL LIES!!!

I always have a great experience with this pet insurance. I have changed in the past to Lemonade and it has been the best pet insurance I ever had

We've had met life for the entirety of one of our pups life. We got it the day we got him. You would think that given the fact that we've made claims for every vet visit and all his issues for the last 2 years, they would have all records on file and payouts would be pretty prompt - within the 3-5 day window that's advertised. But no. In the last year I would say only 1-2 claims here and there are within that window. Most are drug out for 10 days or more. And when emergencies come up and we drain our account for it, time is everything hence the reason for insurance to help with these costs. But they keep us in a bind by dragging out the payment. They say they need documents from the vet, but I've uploaded every receipt and soap note he's ever got, yet every time "more information is needed".

Like customer service, Dislike claim process, dislike time it takes to pay.

Advertisement for metlife and when you are signing up highlighted quick claim process. It doesnt say 7-10 days or longer to review & process claims. It is in the handbook very deep its not something clearly highlighted.

i"m still waiting for completion of my claim from 10/1

Amazingly fast claim processing. Prudent Pet sent my money to my bank the day after I filed my claims. It was in my bank the following day, No arguing about the claims or asking about extra info or anything. I have had a number of pet insurance companies. Prudent Pet may very well be the fastest and easiest to deal with.

Very friendly and knowledgeable people that work there. You can just tell they love pets and it shows. Would recommend them to everyone!

You should allow insureds to specify the claim amount. I’ve had issues with adjusters misunderstanding the amount claimed in complex claims.