Advertisement for metlife and when you are signing up highlighted quick claim process. It doesnt say 7-10 days or longer to review & process claims. It is in the handbook very deep its not something clearly highlighted.

The insurance is accepted at many clinics so I can take my pets where I prefer. The rates are excellent and affordable. They also answer the phones and clear up any confusions

Amazingly fast claim processing. Prudent Pet sent my money to my bank the day after I filed my claims. It was in my bank the following day, No arguing about the claims or asking about extra info or anything. I have had a number of pet insurance companies. Prudent Pet may very well be the fastest and easiest to deal with.

Like customer service, Dislike claim process, dislike time it takes to pay.

They are taking months to pay claims and when I call customer service I get a different story every time

None

The Rep that I worked with explain everything very well, was very patient and answered all my questions.

My rep diamond was very knowledgeable and worked so hard to get me coverage she is very good at her job it was a pleasure

Reply from Nibbles

Trash! Fraud! Do NOT do business with them. They deny most claims for bs reasons. Our cat has been getting colds this year and they are claiming pre existing conditions because we made a comment to the vet about labored breathing a year prior. They look for any reason to deny your claims. We were covered by ManyPets before and they approved the same claims they are denying. They said they would continue coverage since we got defaulted to their company when they went out of business. After being denied a thousand dollars in claims, we are switching. Good riddance!