I’ve been a Nationwide pet insurance customer since 2014. Over the years, I’ve only needed the insurance for routine wellness visits and exams — nothing major. I set up autopay early on so that payments would be consistent and on time, and I never missed a payment.

Your company is a disaster and you have no intention of treating your long time customers well. Good riddance. We’ve already found a better insurance company.

Bad experience

Angelica was passive aggressive with me when I tried to gain clarity about her response. I don’t appreciate her attitude for no reason.

I’m still waiting for insurance approval. It’s been many days now. I have not heard back from Nationwide

Former client of Nationwide until our dogs passed. Just signed up for our newest pup this AM after speaking with an agent a few weeks back and found out there is a 14 day wait period till the policy takes effect. Never was told that and couldn't get the policy till we picked up the dog. Thinking of cancelling. Not the best CS as I remember. NWPI is slipping and not happy.

No phone call and no information

I canceled before they approved add haven’t received anything refund yet

Been a customer with 5 Pets on plans for over 4 (some of them 6) years and was given misinformation by one of the customer representatives causing 3 of my pets plans to lapse. I was very understanding that mistakes happen and I had to reenroll them.. that was up until through the process my within a year records weren’t good enough and now I have to pay for an exam that would’ve been covered had I not been given misinformation. - If I’m completely starting over with a company I’ve been loyal to but isn’t willing to work with me in return, might as well shop around since have to start from complete scratch anyway.

Nationwide has been covering all my pets for more than a decade. I lost my job March 1st and missed a couple payments. I called to inform them of the situation, they said I could catch up when I'm able. Then, they cancelled my dogs policy in April and won't reinstate it in June. I paid from her birth until now, and now you're saying she might have pre-existing conditions. I will never use your service again, and will tell everyone I know not to. You are a scam.