I had Healthy Paws for nearly a decade, and they assured me that they would never raise premiums based on age or claims. Unfortunately, that promise changed. When my dog turned 8/9 years old, they've increased his premium to $250 a month, which is more than my own health insurance. Looking back, I regret paying the increasing rates over the years. In ten years, I had only been reimbursed between $250 and $500 but paid exponentially.

I have had a policy with Healthy Paws for less than 2 years and my premium has DOUBLED!!!. This is extortion. NOT WORTH IT AT ALL. Reading other reviews as well looks like they increase their premiums EVERY YEAR. This is absolutely ridiculous especially since there are no added benefits to the price increase. Look elsewhere for insurance, trust me you will regret getting a policy with them as much as I am regretting it.

Since Chubb bought them in April 2024 there's been a distinct shift in how they treat customers. They deny everything, claims people are downright rude and they've cut coverage and increased prices. No longer offer a 90% reimbursement. Max is 80% and it's more expensive than the 90% was.

Completely unhelpful, insensitive and useless. Did not help my cat at all in a serious condition.

Terrible when you need them.

I’m incredibly disappointed with Healthy Paws Pet Insurance. After being a loyal customer since 2012, I was hit with a shocking 50% premium increase from November to December 2024. I’ve been covering my two senior cats, Indah and Bella, and this jump feels not only unreasonable but downright unsustainable.

Beware! I paid then cancelled in a lotted time (like immediately) and requested stop payment but they went a head and took 2 months out. Called them and nothing was resolved.

This company sits at what is wrong with insurance these days--I had to create a second account for another animal per their rules and when confusion arose concerning billing and cancellation, they refused to reinstate my account even though the cancellation was unintentional and involved a compromised credit card. The agent agreed to reinstate my account after getting "approval" then the next day they canceled that "approval". They raised rates every year.

I have been with this company since the 90's. My recent experience has been nothing short of a horror show. I have had a small mixed breed since 2013. Accidentally, my vet sent a document stating my dog was a bulldog, and my monthly payments went from $186 to $486. It is now 3 weeks later, seven emails from my vet stating their clerical error, 5 customer service agents at Healthy Paws (useless), two customer service liaisons at Healthy Paws (broken promises), and my monthly payment is still $486. Tomorrow, I will make my eleventh phone call to a Healthy Paws useless agent, telling my entire story again because this company doesn't allow you to speak to the same person and I probably will get nowhere. There is no one I can call to fix this problem. After my 15-year-old dog passes, I will never go back to this company. There are plenty of dog insurances out there.

Awful! I have been paying on this insurance for 7 years and they wanted me to pay the deductible for vet visit just under $500 cost. Just ridiculous! Better off starting a saving fund for your pet’s vet visit then paying into pet insurance! Total scam! Total joke!