This is the worst insurance company ever. They consider an ear infection a preexisting condition. How is an infection preexisting? The people who work for them essentially just read a script. The phone system disconnects callers about 1/3 of the time and the other times the employee just hangs up if they don't know how to answer a question. I am cancelling this plan and going back to the insurance I had before. I have about 80 e -mails from this outfit all saying the same thing. "They want more info". Even when all records were sent 3 times but they continuously lost them. Oh, and then suddenly were able to find them in the fax que. Do not use this company. Go to almost any other provider.

Worst pet insurance company it doesn't cover a penny. You only pay for nothing. The don't pay u back. They only give u excuses

Monthly premiums have increased dramatically this year. They used to be an affordable option, but now it is astronomical! Perhaps the new customers are getting a decent price, but 5 years of loyalty has certainly not been rewarded. I am shopping for other options.

Complete scam, there website how great they are. What it doesn’t talk about is how they were sued for 4.7 million for raising rates without telling there customers it also doesn’t talk about how you will pay for years an as soon as you submit your first claim they try every way to deny you. Just a heads up if you have been paying for years an you submitted a claim an they tell you that your not covered because of lack of exam you are entitled for a full refund of the policy and you can also take court action

What a load of junk. I am an insurance agent and these people do not make it clear that preventative is not covered in your policy. Paid premiums expecting to be reimbursed for those items only to find out those things were not covered. Though, they could be for an extra $50 some odd dollars per month. The premiums on 3 small dogs were already $109 per month. Highly recommend steering clear. Lucky I have not gotten around to calling the State DOI.

So Disappointed in this company.

BUYER BEWARE! READ THE FINE PRINT! Healthy Paws will hide behind its policies to deny claims, no matter how unreasonable and despite letters from veterinarians to the contrary. But they are very happy to take your premium payments for many years. Shameful.

I have been a customer since 2020 and was extremely upset after hearing there was no other way to lower my pet insurance. Then when I inquired about canceling I found out the only reimbursement I would receive is $84.00.

My premium went from $29.05/month to $183.45/month with Healthy Paws. That is a 532% increase. When I enrolled I was told that I would see a 0-15% increase in premiums from year to year, but that was a lie. The upcoming increase is a FIFTY PERCENT INCREASE. And my pet has a preexisting condition, so I have no ability to change and receive the same coverage.

Wow this is a real scam. Whatever the good reviews you see, they bought it. I cancelled it week ago after my e mails with question was constantly ignored. They literally make you sign up, pay and will never give you coverage, because they never look at your exam before you file a claim, and then they will deny it anyway like many people write. And now they charged me for another month even after I canceled , and even after they said they processed refund and it was mistake charge, nothing got back to my card yet. This is the worst insurance. I will sue them for scamming me like that, charging me even after I sent several cancellation requests over last month. And even after they said they issued refund. Gross