I filed 2 claims and have never received a ck to compensate me for the vet visits.

No one calls you when there are issues with claim. All my claims keep on getting declined and closed. Never had this experience with a pet insurance

Figo does not honor their insurance - and goes out of their way to say no. I took dog to the ER vet for a severely torn toenail. They had to sedate my dog to remove it. Figo denied the claim saying that the ER diagnostic fee is not covered and that the toenail procedure cost was in excess. This is my first claim, and the total bill was around $440. Less my $250 deductible and 80% average, Figo should have paid out about $150. Why have insurance if I can’t use it?

Everything that I submitted was rejected. I lost faith in it and what this company stands for. It's too bad because I would have stayed with them for the life of my pet. Unfortunately, I am taking my business elsewhere.

Wouldn’t do it again, price keeps increasing

Have to not used it, so I cannot respond to good or bad service.

Too expensive for what it is. They fight any claim you make and don’t cover much. They are pretty blunt about letting you know anything you submit they will dig deep in your pets medical to not pay you a dime. I’ve paid them thousands this year for my pets and I’ve had them apply $18 to my deductible. Look elsewhere.

All of my submitted claims were denied without further explanation. Both of my pets were seen at the vet and none of the wellness visits we’re covered. Nothing! At this point I’m tempted to cancel our coverage. Dissatisfied

Takes forever to get claim reviewed, had for a year and not 1 cent covered,not sure it's worth it

Had to jump through hoops to file a claim and it was only $75 wellness for teeth cleaning. I afraid to see should something big come up the hassle. I hope not.