Figo hides important policy information in fine print. Figo did not cover an important surgery my dog needed. They look for ways to get out of paying when pet owners need them most. I make sure to tell everyone I know how sleezy pet insurance is.

I submitted online a claim 4 days ago but there was no response from them. I went online into my account to check my claim status and it still just has the automated generated "in review" arrow ever since I uploaded the documents. However, my uploaded documents were in an unread status. It just felt there was no one there. I will have to call them tomorrow. Will give an update then.

I don't know what I'm paying for every month. I don't even know what I am insured for. Even new illnesses are not covered by insurance because of some unexplainable excuse. I was thinking of changing to another insurance company, but I thought it would be the same in other countries, so I didn't change my mind.

Reply from Figo Pet Insurance

Fast repayment but they increased the monthly premium by $20 after one year. If they do that each year, will not be able to afford

I submitted a veterinary visit and haven’t received any confirmation that it was received and taken care of

Maybe I don’t understand how Figo works, but they haven’t covered any claim we’ve submitted. There are things that I believe should’ve been covered.

Never was reimbursed. I took Goddie to the vet, not for yearly check up but because he wasn’t feeling good. He had an ear infection and had picked an eye with a rose bush. I spend over $200 and NEVER got reimbursed. I did not renew insurance this year.

I already spoke to customer service as me tioned below and no help.

I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.