Just found out none of the vets in my area take pet insurance.

Reply from Pumpkin Pet Insurance

website is not customer service friendly-I haven't used product yet

I have been trying to set up a password for close to an hour. The help I receive is not satisfactory. do not have password. Will have to try another day. If you could just send me a password by email I would be a happy camper.

I didn't think I had completely filled out the form, OR agreed to purchase the plan, because the webpage was being difficult, until I saw the charge on my credit card!

Insurance plan costs too much. I probably will have to cancel in the next couple months if I can't get a cheaper plan.

Well I haven’t had the opportunity to use your services. Stay tuned!

I tried to change my billing information on line. I spent(actually wasted) an hour trying to do this. I tried several different devices, checked my internet connection and restarted/refreshed my devices. I was having a hard time so I called Pumpkin’s customer service. The agent was nice and professional, but she was unable to help me. They can’t change billing information, it has to be done on line. This, to me was frustrating, I just want to make my payment on time and unfortunately my current card on file has been deactivated, until I get a new one.

No follow up.. next step etc.

Ur not really helping ppl get care for their pets when they have to pay out of pocket then be reimbursed. The point is they don't have it. That's why they try to be smart and get pet insurance.