It works great for the most part, the only complain I really have is that we can’t use it to get my pup spayed. Other than that it has a quick turn around time.

Pumpkin denied a prescription Royal canine prescription diet for Kaiser that is on more than a year that always was refunded. They said to appeal but the appeal will affect other claims. Later the email information about the appeal indicates that they might impact other claims as they are related. Kaiser has exams in a week regarding his cancer status. So how am I supposed to continue caring for his care when pumpkin might stop these future expenses on the light of an appeal? The raised Kaiser premium from $117 to $177 as of January 2023. How does this look for caring for my pet?

I want a refund and it’s not being processed

My pet is being treated for a limp that in a chat I was told would not be covered.

I received paperwork in the mail today for my 3 pets that I enrolled. But it did not include info on the wellness plan that I opted for as well. I would have like to have gotten more info electronically right away after enrolling, in a easier to understand right away how the policy will work and how claims are made. Its a lot of money.

I am submitting claims and they are all being denied although I have the plan that covers everything.

I did not receive my reimbursement for the Microchip put in my dog Buddy. Why didn't I receive my reimbursement.

Keep getting emails asking me to purchase a policy. I thought I already did. But I haven’t received anything with any policy number or info on what it covers. Very confused. You do a great job of selling but how about a little customer support after you e closed the sale??

Reply from Pumpkin Pet Insurance

The customer service is over the top .