They don’t pay their claims. They make excuses why they can’t pay the claims until they finally say “well you’re no longer a member so we’re never going to pay your claim now. They waited right up till the last hours of June to request records from a past vet. If you don’t continue paying 80 bucks a month while they keep thinking about things they will refuse to pay for anything at all. They didn’t even pay the wellness visit which I had extra payment on. Very disappointing and I would not recommend it to anybody at all

I tried to sign up, got all the welcome emails, etc. Then could not access the website, got an error. Called and was told oh sorry, our bad, apply again. Did, but had no luck getting the darn thing paid, again, website issues. Cancelled and gave up trying. Went with Pets Best. Then out of the blue 8 weeks later, I was charged for both months. Waiting on hold for 45 min+. What a laughable company. I do not recommend them and will never suggest them to any of my clients.

Terrible service, inefficient and dysfunctional website, fails to resolve issues and constantly promises claims are being processed. They're either frauds or fools. Stay away from Pumpkin Pet Insurance.

Horrible company!!! Stay away.

I have a claim with the company for over a month first they told me it was denied. Then when I called them they realized the denial was in error. The claim is for over 5000.00 dollars and they are still jerking me around every time I call they say the check will be released in 10 days this was 25 days ago. Customer service is awful. I am switching companies.

I was extremely happy with Pumpkin, they were very responsive and the claims had a really quick turnaround time. They had the most overall coverage of all the plans I researched. All great...UNTIL I was not reimbursed for something they had clearly stated as covered on their website (see screenshot, BEWARE they DO NOT cover CBC at an annual exam). Totally false advertising, especially for something VERY expensive. Don't care how good your insurance is, if you lie...I'm OUT!

It is great that there are so many good reviews about Pumpkin. But I had to cancel my cats membership because of not being reimbursed for a $625 bill and $65 vet bill since June of this year !

The two illness/injury claims I filed were almost immediately denied. I had to go through an appeals process and in one instance file a complaint with the State Corporation Commission to get a response. They blatantly ignored timeliness in their policy, saying it could take 60 days to resolve an appeal when the policy stated 30. Ultimately, I cancelled. For the expense, there are better insurance providers.

My claim was denied although there was never any previous treatment for this

Renews automatically without sending a reminder or a notice