I was happy with my first claim submission. It was simple. However, I still have not received payment and am awaiting a check. No other method is acceptable. I am a Senior with limited mobility and computer knowledge is zero. I am doing good to manage a cell phone.

It took a little while to get reimbursed which is fine . My dog Nash had an illness and was treated at an animal hospital and then at his veterinarian as a follow up for the same illness I got reimbursed for the animal hospital visit but never got anything from the vet visit which was included in the same claim . It cost about $400 for the meds and vet visit .

It almost a month to get approval for dental surgery. We believe the approval amounts are fair but wish we could have gotten it sooner.

Didn't really help with the expenses of vet visit with the second cat.

This is based on my most recent experience. Claim was submitted and over a week passed before I received an email it is still in review. That's been more than a week ago. Not a complicated claim. Disappointing as previous claims have been handled so quickly and efficiently.

I chose Pumpkin for my 2 kittens after doing research about coverage, pricing, customer service and etc. hoping it will be decent since the reviews online seemed to be positive. I was SO WRONG. I’ve had Pumpkin for over 6 months and this has been my experience so far:

I canceled my June renewal 30 days prior, in May. I have the confirmation emails. One of the reasons I canceled was they suck you in with a low price and jam it to you at renewal.Signed up for coverage when my pup was 4 months old, now is 1year 4 months old, still, a pup, why such an increase. Going back to the cancelation, June comes and they took money from my account without my permission. I feel like a victim of corporate THEFT, and think that is illegal. Called Pumpkin and they neglected to cancel the renewal. Now I am fighting to get my money back. When calling the call representatives they tell me they do not have the authority to fix the problem. I am going to call the Insurance Commission for insight or file a complaint.

Pumpkin likes to overcharge you. Especially when it’s a long holiday weekend, and no one is able to be reached

Thieves & con artists, they'll sell u an additional "preventative care package" which alleges to include reimbursement for one vax & one annual check up, but if the vet finds anything, even just a mild ear infection then Pumpkin will not reimburse you for that annual check up after you paid extra for that. Also you first claim

I researched pet insurances prior to getting our puppy & decided to go with Pumpkin. Even though they were more expensive than others they covered a little more & the reimbursements they said were quick.