Completely unhelpful, insensitive and useless. Did not help my cat at all in a serious condition.

Terrible when you need them.

I’m incredibly disappointed with Healthy Paws Pet Insurance. After being a loyal customer since 2012, I was hit with a shocking 50% premium increase from November to December 2024. I’ve been covering my two senior cats, Indah and Bella, and this jump feels not only unreasonable but downright unsustainable.

Beware! I paid then cancelled in a lotted time (like immediately) and requested stop payment but they went a head and took 2 months out. Called them and nothing was resolved.

This company sits at what is wrong with insurance these days--I had to create a second account for another animal per their rules and when confusion arose concerning billing and cancellation, they refused to reinstate my account even though the cancellation was unintentional and involved a compromised credit card. The agent agreed to reinstate my account after getting "approval" then the next day they canceled that "approval". They raised rates every year.

I have been with this company since the 90's. My recent experience has been nothing short of a horror show. I have had a small mixed breed since 2013. Accidentally, my vet sent a document stating my dog was a bulldog, and my monthly payments went from $186 to $486. It is now 3 weeks later, seven emails from my vet stating their clerical error, 5 customer service agents at Healthy Paws (useless), two customer service liaisons at Healthy Paws (broken promises), and my monthly payment is still $486. Tomorrow, I will make my eleventh phone call to a Healthy Paws useless agent, telling my entire story again because this company doesn't allow you to speak to the same person and I probably will get nowhere. There is no one I can call to fix this problem. After my 15-year-old dog passes, I will never go back to this company. There are plenty of dog insurances out there.

Awful! I have been paying on this insurance for 7 years and they wanted me to pay the deductible for vet visit just under $500 cost. Just ridiculous! Better off starting a saving fund for your pet’s vet visit then paying into pet insurance! Total scam! Total joke!

I’m writing this because I wish someone had warned me sooner. My senior cat, insured for 8 years with no claims, has experienced outrageous increases in premiums over the past few years. At the rate that they are increasing premiums, I will be paying over $200 per month soon.

This company raises rates SIGNIFICANTLY every year, especially as your pet ages when you actually start to need the insurance the cost becomes unreasonable. They give you corporate answers as to why they’re increasing rates despite claiming they want the best for pets. Do yourself a favor and do a quick search about HealthyPaws rate hikes and you’ll see why people choose to leave them. Hopefully someone decides to investigate soon.

I just received my annual premium renewal for my Rhodesian Ridgeback from Healthy Paws and I had to call them to make sure their email was accurate: The email said they would be increasing my monthly premium from $157.40/month to $416.65/month. And this was for a policy that we literally never use. On the call, they said that the increase was due to the high amount of pet medical claims in my state. Insta-CANCEL! Sorry, but I won’t be subsiding other people’s pet bills. I’d rather put that $5k per year to work in a CD.