I have had healthy paws insurance for my Australian Shepherd, who is now 11 1/2 years old. I have never made any major claims for my dog. This last year had a few small claims after the 250.00 deductible because she developed an allergy. I was just notified that my insurance is going up from $97 to $148 a month. That is an outrageous jump from the previous years increase. I am debating whether to keep this insurance because she is 12 years old. I think it’s a big rip off when pay for your insurance and you never use it and now that she might need it, they raise the rates. They also have a who cares attitude when you call to speak to them. I have another dog that I got after my Australian Shepherd. I went with a different company just because of the rude attitude when I called to get a quote they really don’t care. So disappointing.

I have been a loyal Healthy Paws customer for 7 years, but I can no longer recommend them. When I first signed up, my premium was $23.94/month for the best coverage—now, despite adjusting my deductible and reimbursement level to lower costs, my premium has skyrocketed with no real explanation.

I have been a customer for 5 years. We have never submitted a claim. My dog is about to turn 7 and they have now doubled my monthly fee. In order to stay insured they want $124.00 a month. Absolutely ridiculous. And now that my dog is 7 it's very difficult to get insurance. So basically, I have paid $3720.00 for nothing. If I continue with the insurance, I will be paying $1488 annually. I still have a $250 deductible, and the pet insurance only covers 80%. SO basically over 10 years I am paying Healthy Paws $10,260.00 for 80% coverage. I will take my chances next time.

HEALTHYPAWS is very deceptive in their non disclosure of jacking up your rates and worse yet, denying claims for no reason. I have three animals with this farse of a company and their new thing now is to say everything is a wellness check when it’s clear that an animal went in with symptoms and then diagnosed and sent home with meds and a treatment plan. I pay $$$$ for a plan that is disgustingly dishonest. Ever since Chubb bought them out they have become more and more dishonest. I’m so disgusted with them. Please do yourself and your pets a favor by not wasting a dime with this company there is no sense as they empty your pockets with their ever increasing premiums and then don’t cover your suffering animals. This is a mortal sin and they need to be called out on it by reporting to the Insurance commissioners.

If I could give them a zero I would. This is so unfortunate. We have been HP customers since 2014. We just got notice that our premiums are going up $300 a month. I want to be clear that this post isn’t because the premium increases, it’s that fact that it increased without reason by 300 a month! When I inquired I got numerous different stories reasons why (we have not had any claims in 5 years and zero with two of the dogs). When I inquired further the excuses just continued. We will be leaving and it’s sad. We were very loyal

Healthy Paws used to be a great company, but greed has completely taken over. I’ve insured my two dogs with them for nearly a decade, since they were puppies. At first, the price increases were small—$35 per pet per month, then $45, then $65, then $90. Every year, the cost crept up, but I stayed loyal, thinking it was just inflation.

Healthy paws has just increased my monthly premium from $250 to over $600 per month. This is outrageous and they appear to be blaming it on our state (California, the usual whipping boy for everyone). I have been a customer for many years with barely any claims. One of my dogs is older now and for almost the first time, I have made sizable claims so I’m pretty sure this is the real reason. But…..this is precisely why you pay into insurance from when they were puppies(in our case 8 weeks old) ….. so that all the years you pay premiums and claim nothing are at least partially offset by the claims you have to make when they age. I don’t know why they couldn’t make up the shortfall (if this story about what our state requires is true) on the back of new customers instead of shafting existing customers. Now I have to look for a new insurer for a dog with preexisting conditions. Shameful!

Created a TrustPilot account to share this year's premium increase. As a loyal customer since 2011, who has been dealing with the already massive price increases every year since 2020/21 but forced to deal with it, I can't anymore and am being forced to cancel. Sharing this for the greater good, and won't even share further details in hope the numbers you see below speaks for itself. Started around $34 in 2011. These numbers are for 2 small dogs, with the majority of the increase related to the old one).

WARNING IF YOU ARE EVEN CONSIDERING INSURANCE THROUGH THIS GROUP. We've had Healthy Paws pet insurance for our cat for the past 15 years. His rates originally started at $20 a month. Rates have gone up pretty significantly over the years. We now pay about $300 a month. This is expensive. However, our has cancer and we have figured the insurance is worth keeping. As of today, we were notified our monthly rate is increasing to over $900 a MONTH. This is not just an annual "price increase" and is now completely unaffordable. I've tried talking to the insurance company on the phone and was told there is nothing they can do. Unfortunately, due to my cats age and cancer we can't get insurance elsewhere. This honestly seems completely unethical. They charge people for years while theur animals are healthy. Then, raise insurance rates dramatically when people actually need them. Honestly, this is dispicable and I am disgusted with this supposedly reputable company.

Raised their prices again & never reimbursed me. They sent back the claims stating they needed more info from the vet. The vet provided the info and so did yet they never responded or paid.