Figo drops the Ball on the amount of time they take to get your Claim done. I submitted a Claim on 8/20/25 & here it is 8/27/25 & my claim is still in Review. I am seriously thinking about dumping Figo & finding another Pet Insurance Company! Figo has not met my expectations whatsoever! Figo needs to do a lot better at processing claims in a timely fashion! I so far am not happy with the Figo turn-around time!!!

My dog hurt her back and Figo was right there. We learned what they needed to process a claim. The detailed vet notes and invoice started our year long path through using Figo to help pay for her journey. Drugs, cold last therapy, canine physical therapy, I highly recommend Figo for your pet.

When I am applying for Figo i was expecting my dog can have regular care. Now I am paying for 46€ per month to have a 75€ maximum preventive care per year such as vaccinations. The application is misleading and now even though I choose the monthly payment option they say i need to wait 1 year to cancel my contract. Now i stuck with them, definitely not suggest.

Figo is very very and honest and extremely helpful during difficult times. I especially like the access 24 hours a day seven days a week to a vet through the app.

I insured my pet through FIGO when it came time for a claim FIGO did everything they could to discount the claim including asking for the same records over and over again. If you want the false feeling of doing the right thing throw your money away with FIGO! Remember this is an insurance company looking out for profits not you or your pets best interests.

I have a dog and absolutely love Figo Pet Insurance! From the start, the experience has been smooth, transparent, and stress-free. The sign-up process was easy, and I really appreciated the customizable plans that allowed me to choose the coverage that fit my needs and budget.

I appreciate the ease of submitting claims, the user-friendly app and also the quick reimbursement times.

A waste of time, money and effort to signup and deal with this company.

Misleading and expensive. I had signed up for my kitten's pet insurance. I have the wellness basic plan and have spent about $1,200 during 2 visits. I've received $105 back in total as that is the MAX I can get for vaccines and other procedures. To make it worse, I have a $500 deductible. ZERO DOLLARS WENT TOWARDS MY DEDUCTIBLE. I will be cancelling

Very pleased with Figo. So glad I purchased this insurance when my dog was just a puppy. The coverage is excellent with various options, online claims process is user-friendly with prompt claims payments, and customer service is outstanding with helpful people to answer questions. I’ve had other insurance for my previous dogs, but Figo is by far the best!