Figo has a lot of language to make you think you're getting coverage where you're not. Their plans are designed to confuse you so you're left with the bill at the end of the day. When attempting to understand my coverage policies, I was hung up on, and then when I called back, I was rerouted multiple times.

Figo has always covered our Claims quickly. Very thankful to have both our Dogs insured with them. Excellent customer service too.

None

This insurance will find any excuse not to pay you it’s a gimmick

For the time I was with Figo Pet Ins., they made timely reimbursements and explanations, they were readily available to help by phone and in person. In the end, when my pet was sick, passed away and the bills were soaring, they made quick reimbursements. It was a big load off my mind. I have and always will recommend Figo Pet Ins. Thank you for making this tough time a little easier to handle.

Very bad company seems they do everything to not pay you back

I read all the reviews both personal and business ratings by companies such as Forbes. What a surprise it was to make my first claim in almost four years for my dog and get the “ run around”. I made the claim the middle of June and was assured that this claim would be reviewed by this past Wednesday- 7/ 20/23. Several phone calls and faxes prior to this have been made. Today is Thursday and of course no response to have this claim settled has been offered. (all necessary paperwork has been sent twice ) My payments have been made on time ( drawn from a credit card) and I expect service to live up to their commitment ( usually 2-3 days processing time per their website). I have no recourse but to warn others of the false claims Healthy Paws makes. I am retired and I chose this policy so that I would not have to “ worry” about giving my dog the best care possible even with my being on a limited budget. I wanted that reassurance of a healthcare plan that would take care of my “ loved “ friend if unexpected occurrences happened. I have not received that help or assistance Please be warned and look at other policies . Our “ furry” friends deserve better!! I’m hoping that these comments will be published.

healthy paws is just a scam

Warning to customers.. do not submit cremation/end of life receipt until you have a chance to submit all other receipts. They will cancel your policy immediately and you will not have access to your account. Thankfully, I had pet insurance for Zeppelin. He was diagnosed with osteosarcoma at 5 yrs old. This led to several surgeries and chemo. I was happy with Healthy Paws until they canceled my account before I had a chance to submit all of my receipts. After Zeppelin's last surgery, which was front leg amputation, he lost the use of his back leg. This led to him only having the use in 2 legs. There was nothing left to do, I had to say goodbye to the love of my life. I had a mobile vet come to my house to send him to Heaven peacefully. Within a very short amount of time (same day) that I submitted the receipt for his cremation, they immediately canceled my account. I couldn't access it to see what claims had been submitted. I was satisfied with them until they did this at the end. I wanted to leave my review so that others will know what to expect.

healthy paws will price you out of the market as your pet gets older. They will take your premiums when the likelihood of needing to file a claim is less and when your dog ages they will raise premiums astronomically until most people have to drop it. It's really strange how healthypaws has all these great reviews on this site but on the Better Business Bureau site they are a 2.75/5 with a lot of one star reviews!