Figo pet insurance is great. I submitted a claim on Wednesday April 24th and a few days later the claim was closed and the reimbursement was in my account. I would recommend Figo pet insurance to anyone looking for pet insurance. You will not be disappointed.

Nothing gets approved by this insurance.

Turned in a claim form because our dog had a really tough time defecating. They denied it because somehow it’s related to his penis from a previous claim they denied. Looking at dropping them because at this point, I’m paying for everything out-of-pocket, so what’s the point!

Unfortunately I've learned that with FIGO, their fine print isn't beneficial to the pet owner. In order for them to pay for my Golden Retriever's ear infections for skin issues, they'd have to go 1 year without any vet visits for these issues before they'd consider paying for this expenses. One year is a LONG time with a dog who is prone to these issues and it's just frustrating navigating them constantly telling you that "this isn't covered because....".

Denied my dogs prescription food for this illness which was prescribed along with an antibiotic. They said it wasn’t the sole thing that would treat the illness. Makes no sense, it’s what the dr prescribed for the illness. Not happy

I got my puppy in October and did all his paperwork with the insurance to make sure he was covered for all his appointments. We have submitted like 10 claims since October, and we have yet to be told yes or no to anything. They just keep telling us they don't have the paperwork that we have submitted 5 times already. This is ridiculous. I am so angry and annoyed about this whole situation. So far customer service has not been helpful at all.

Doesn't work well with Veterinary office. False advertising on what is covered.

I didn't have a great experience with the claim processing. It was hard to get all the medical records in and the submission process was handled in an automated way (i.e. lacking any personalization or sense that a person was on the other side).

I filed a claim2023 around Oct waited, waited and haven’t heard anything !!! I called back and filed the same claim again waited waited nothing happened and then they were asking more information that alreay my vet gave them but they wanted more : ! they had everything I told them my previous vet Hospital transferred all the information to New hospital that I have been with them several years they just wanted something an excuse to denied the case. finally few days after our last conversation they denied the case because of Existing condition ??? and they never explain why they think that problem was a existing condition. they just sent me the general information that what is existing condition ?? That really didn’t help that much !! I am not happy with this Insurance . I have two dogs with them Waste of time and money

I found this email in my spam folder. From year 1 to year 2, my rate increased nearly $200. I’ve made no claims. It’s a lot of money.