Everything that I submitted was rejected. I lost faith in it and what this company stands for. It's too bad because I would have stayed with them for the life of my pet. Unfortunately, I am taking my business elsewhere.

Wouldn’t do it again, price keeps increasing

Have to not used it, so I cannot respond to good or bad service.

Too expensive for what it is. They fight any claim you make and don’t cover much. They are pretty blunt about letting you know anything you submit they will dig deep in your pets medical to not pay you a dime. I’ve paid them thousands this year for my pets and I’ve had them apply $18 to my deductible. Look elsewhere.

All of my submitted claims were denied without further explanation. Both of my pets were seen at the vet and none of the wellness visits we’re covered. Nothing! At this point I’m tempted to cancel our coverage. Dissatisfied

Takes forever to get claim reviewed, had for a year and not 1 cent covered,not sure it's worth it

Had to jump through hoops to file a claim and it was only $75 wellness for teeth cleaning. I afraid to see should something big come up the hassle. I hope not.

Figo hides important policy information in fine print. Figo did not cover an important surgery my dog needed. They look for ways to get out of paying when pet owners need them most. I make sure to tell everyone I know how sleezy pet insurance is.

I submitted online a claim 4 days ago but there was no response from them. I went online into my account to check my claim status and it still just has the automated generated "in review" arrow ever since I uploaded the documents. However, my uploaded documents were in an unread status. It just felt there was no one there. I will have to call them tomorrow. Will give an update then.

I don't know what I'm paying for every month. I don't even know what I am insured for. Even new illnesses are not covered by insurance because of some unexplainable excuse. I was thinking of changing to another insurance company, but I thought it would be the same in other countries, so I didn't change my mind.