Reply from Figo Pet Insurance

Fast repayment but they increased the monthly premium by $20 after one year. If they do that each year, will not be able to afford

I submitted a veterinary visit and haven’t received any confirmation that it was received and taken care of

Maybe I don’t understand how Figo works, but they haven’t covered any claim we’ve submitted. There are things that I believe should’ve been covered.

Never was reimbursed. I took Goddie to the vet, not for yearly check up but because he wasn’t feeling good. He had an ear infection and had picked an eye with a rose bush. I spend over $200 and NEVER got reimbursed. I did not renew insurance this year.

I already spoke to customer service as me tioned below and no help.

I am giving the lowest star possible because after reading the reviews I have decided this is not a good pet insurance company who nickle and dimes you to death and won't keep their end of the bargain. I will find something more trustworthy than this one for sure. Thank you everyone for your reviews and alarming other consumers such as myself.

Do not trust them or believe their BS advertising. They have denied my last two claims.

Rates keep going up and when you file a claim there is no response. No reimbursment, only excuses. That is why I rather just save the money for when I need to take my boy to the vet.

I’ve been a customer of ASPCA Pet Insurance (administered by PTZ, underwritten by Independence American Insurance Co.) for several years through an employee discount. I filed my first major claim this July after my dog became seriously ill. Less than 24 hours later, I received a vague email saying I should “review my renewal plan.” After digging through menus in the Member Center, I discovered my annual premium was being increased from $776 to $1,156 — a 49% increase.