Honestly, I feel mislead by the policies. Even when the directions we are told from a representative to prove a problem was not pre-existing to get it covered, it still was denied. It feels as if we are paying just to have every single claim denied.

Reply from Figo Pet Insurance

I would give 5 stars but, They don’t offer a discount for being in the veterinary field. But they offer one to Costco members??Even though we “the technicians” recommend insurance to all new clients.

Seems good but some issues with presenting documentation which still hasn’t been clarified

It is a terrible service, first I call and ask for pre-approval for an operation with a budget of $950, they said yea everything is ok after I was with FIGO 3 years for the insurance that I never used, they approve the operation and then I make the claim and they tell me that my policy was renewed automatically and they can’t cover the cost of the operation because the terms had been changed in the new policy, obviously all this changed to your convenience. This service is useless, it is terrible they never telling me nothin about the change, they just decided change this year.

Luna was diagnosed with a yeast infection in her ear.

Luckily my pet has not been ill often enough to meet the deductible so I haven't really used the insurance

File 3 claims and got not reimbursement on any of them. 2 were of them were due to an illness

Every year our insurance goes up by almost $20 a month. Our dog just turned 5 and it’s almost $90 a month. Can’t imagine how much we’ll be paying when she’s *actually* old. And of course, I can’t shop around because now she has pre-existing conditions, like allergies.

annual premium increased 38% ($135) after one year with zero claims for three year old healthy pet. no explanation provided. when i called to review the increase with agent, she could not provide anything specific, just pointed to the fact that "CA rates may be higher than other states...."