My Claim was closed due to a request for records not being provided - but the actual vet records don't exist because no visits were made during the required period that Figo requested. I submitted an inquiry via email and got the automatic "we're working on it for you" email...and then nothing until this review request came into my mailbox.

you were supposed to get back to me . I called twice with no response I am cancelling

Reply from Figo Pet Insurance

This is my first experience. As I have questions now since my first claim was not properly handled. I need to educate myself

I can’t get a copy of my policy. Absolutely ridiculous and I’ll shop for another insurer.

They will find any reason to deny your claim. I got my dog from the pound and all of his old medical history we could not get ahold of because it was not given to the pound we got it from. We only had the medical records from whenever he was in the pound to whenever we started taking him to the vet. They were trying to deny the claim because they didn’t have any of his records to see if they could prove that it was a “pre-existing condition”. They will try to say that everything your dog has is a pre existing condition. Do not recommend and this is a SCAM. If you do try and call about it, they’ll tell you that they’ll have someone reach out to you but within 3 weeks I never got a single call and any time I would call to get an update they would act like they didn’t know what I was talking about. DO NOT RECOMMEND AT ALL.

No account number provided

After reading the unhappy reviews I decided to cancel the policy I applied for 18 days ago. Even though they claim to return your money 100% if you cancel within 30 days they did not. Now I will keep shopping for another company.

I filled out a claim form with all pertinent details but mistakenly used the wrong category for my claim. This shouldn't be an issue because the documents I submitted should prove my pet's conditions. They denied my claim twice without looking into the docs that I sent and I had to go through an appeal process just to get someone to actually READ the claim. Truly disappointed

The ASPCA has repeatedly denied claims that were covered during the same policy period necessitating several, time consuming, appeals. I have referred this company to over 100 people over the last 8 years I have had coverage for my dog because the coverage was clear and promptly paid. Si9nce January, 2025 every claim has been denied. I am hearing from several people I referred to ASPCA Ins that they have gone elsewhere for the same problem.