So set up a zoom appointment and they sent emails stating if I cancel the day of the appointment I will get charged $25. So the day of the appointment my wife and I were waiting for the zoom call. No call but got an email stating they had to cancel our appointment. I wrote them and asked since you canceled the day of the appointment do I get a $25 credit to my account. They said no it only applies to the customer. Poor business practice. Bottom line is they don't care about your time clearly. They can cancel anytime they want with no consequences but the moment I do 25$ charge. No accountability at all. Very disappointed

It was over the weekend and my dog had an ulcer on her eye, she had one in the past so i already new what meds i needed. I found dutch online and quickly placed an order and had my apt. When i submit my order, it said i would receive my order by the following wednesday. Wednesday came and went and i contacted dutch, they said that the site was wrong and promised my meds by saturday. Friday morning my dog had her eye removed. Saturday came and went and it is now monday (over a week later) and still no meds. I contacted dutch and requested a refund for the meds i still have not received and was told no. This is unbelievable. Do not trust that your medications will arrive on time. This company will not acccept accountability for promising medication delivery by certain days and it is not ok. Buyer Beware!

Signed up and received an email stating they had to cancel appt. Zoom ID didn’t work anyways doesnt make sense.

While this is a great concept and I love being able to see a vet virtually - the entire process for the medications completely beats the purpose of convenience . You have a sick animal - you pay their membership fee, you see a vet and vet prescribes meds. Now you will either wait 2-3 days for the meds to come from Dutch pharmacy or you will wait 2-3 days for the meds to be transferred to your local pharmacy. Totally defeating when you have a sick animal who needs the meds asap. I’m so upset over this whole medication process and I will never use them again. The veterinarian should be able to fax or call the scrips directly to the pets local pharmacy . Why would someone with a sick pet want to wait 2-3 days for the meds?? It’s easier to just take the animal to your local vet. Use another provider as Dutch has went downhill.

If I would leave this review when I first started using Dutch, I would’ve given it four stars. The vets that I was seeing were awesome, kind and very knowledgeable. jumping to currently, Dutch has gone downhill. I had to pay to get a prescription transferred to my local Costco. The five dollars wasn’t a problem. The fact that it took almost 6 weeks to get it sent over after I paid, I also requested the prescription be chewable and it wasn’t. When I contacted the help line, they stated that since I had one filled I had to go through the whole process of messaging the veterinarian and scheduling another appointment to get it changed. After I complained about this, I went to the website to see if it was corrected, and my membership was canceled. The way this business is run makes me take pause on the care of my fur family.

I was up at 4 o'clock this morning. For this 4:50 appointment I tried to connect tried to connect. I tried until 5:30 AM. And it would not connect and then I just lost my mother. I got my sister. That's overtaken the estate and we had to take her to court. I'm on limited funds. I'm on disability and my mother left money for me to take care of things which I have not been able to access and not only did I not get connected to you, you're charging me a $25 fee for something that I tried for 45 minutes to do. Dude, I would not recommend this service to nobody because you can look. I had the reboot. The appointment for 2:50 because 450 did not work. And I'm trying there's no way to connect you. There's no humans that talk to. I'm just really disappointed. In this service and if this is what you're gonna do, build customers when they try to connect and assume thing was not working. I am not responsible for that. If that's what you wanna do, charge me. 25 bucks for when I tried for 45 minutes. Then you can cancel my service and give me my money back. Because I don't need the added stress. I've got a sick animal. I've rebooked it with you because you did not connect right this morning. That is not my fault. You have no customer service. This is ridiculous.

Wish I could leave 0 stars. Got a random $250 charge after a year since I purchased ONE item from them. Customer service is terrible and won't get you anywhere. My dog who the product was for to try and save him just passed away and now I have this charge. Way to kick me when I am down.

They sent my pet's prescriptions to the wrong address in the wrong city. THEN I had to pay for the prescriptions AGAIN to be sent to the correct address and still don't have them more than a month later. Additionally, I have never been able to speak to a human about any of this, just the chat bot.

Update: they did give me a refund and canceled my membership before no show fees for the nighttime appointment were added. I will update if I never see that refund. If I could have gotten ahold of someone immediately besides the vet saying they’d see us at 11:20 at night or I’d get a no show I probably would rate higher. You should be able to talk to someone immediately with an issue like scheduling! 11:20pm Vet appointments are not normal!!! This is a very easy miss for anyone! Thankfully we kept our local one just incase.

Avoid this company at all costs.