Today I was very disappointed with this company. I scheduled two appointments for my kittens. For the second appointment, I never received a link for the video call. Then they offered to reschedule the visit for July 1st. Today is June 25th. Who’s going to wait a whole week just to speak with a vet, and then wait another 3 days for the medication? Don’t waste your time — go to a regular veterinarian instead.

I had a deeply frustrating experience with Dutch and Dr. Armstrong, a veterinarian licensed in Idaho, who treated my dog via telemedicine.

The veterinarians are great so I gave two stars. Customer service is horrible. The vet ordered treatment for an acute problem. It's twelve days after seeing the vet and paying for the meds and I still have no meds. You can't speak with anyone in customer service. You are told to text and get no response. When I did get a response after ten days I was told to wait another two days. Clearly the company does not care about animals. What good is seeing the vet if you can't get the treatment.

I paid for an annual Dutch membership in January 2025 specifically to access virtual vet visits and prescription medications like Bravecto, which were actively being advertised and available at the time.

Idk who is rating Dutch anything but 1 star, but they are a total scam. They overcharge for everything, and they only sell name brand meds so they can charge an arm and a leg. They say they price match, but not to the generic, AND every price match you have to submit ample proof to get the discount. I absolutely would NOT recommend them, and think they are a despicable company who is only out to make a ton of money conning people. AVOID THE SCAM, stick with an honest vet who will give you a prescription you can take anywhere to be filled.

The vet was very friendly, helpful, and knowledgeable. I do not like that the prescription for my pet has to be sent to me in the mail. I need the antibiotics to cure my dog’s infection immediately. I do not have time to wait for the prescription to come in the mail. You should give me the prescription and allow me to drop it off at a pharmacy near me so I can pick it up right away.

I had a great experience with Dr. Hall—she was compassionate, knowledgeable, and clearly cared about my cat's well-being. Unfortunately, the overall service from Dutch has been disappointing. I ordered a prescription three weeks ago and still haven’t received it. When I tried to follow up, I was met with delays and unhelpful responses.

If I could give less than 1 star I would. I waited 5 minutes in a zoom call for the doctor to join he never did. I was then charged the no show fee even though I messaged the doctor on their website. He responds back saying he was waiting but I never joined. I said no there must be an issue with zoom then I had been waiting for you. Dutch customer service never answers the phone and does not respond to text messages. I am still waiting on them to respond to my many text or emails. If they don't refund me I will be disputing this charge with my bank. The initial day I joined Dutch it was like this. I didn't get through to customer service and had to repeatedly text for a response. Its unfortunate because my first appointment went great, and I got my medications in a timely manner for my dog. I was super excited for this appointment because the first Dr had been so great but Dr. Justin Michaels and the customer service team have ruined this experience. I wasn't even asking for a refund on the annual fee but a refund on the no show charge. But I can't get through to their customer service team. Now I just want a full refund there is no use in having a service and never being able to get ahold of customer service.

The vets may be nice and care, however the website is GARBAGE. Multiple times now the buttons on the website literally don't work when I go to book a vet appointment. As in you click them, and they go nowhere. I have tried 5 different devices. I have cleared my cache and cookies and restarted all of the devices. It's laughable how unhelpful the customer support team is. I'm not dumb, I'm generally nice when speaking on the phone, I'm not technologically illiterate, I've worked in Customer Support in the past, and my experiences when something goes wrong at Dutch have been some of the worst I've ever experienced. I don't know where else to post a review for them or how to get ahold of them.

Had a whole week of back and forth w no appt availibliies, some video issues and then on the 3rd attempt the Vet didn’t show up for the meeting.