BE AWARE!!! I tried to transfer a prescription and it was impossible, there is a $5 pharmacy fee that can't be pay by itself or alone, it must be attached to a merchandise order, so finally I had to buy from them. I WAS IGNORED BY CUSTOMER SERVICE WHEN ASKING HOW TO PAY THIS PROCESSING FEE OF $5 ALONE....(I TRIED BY CHAT, BY E-MAIL) Finally, I had to buy from them as my pet was running out of food and I then I got feedback right away, but not any word related to the processing fee of $5, but for the order placed.

If you are looking for a basic nurse line for your pet, Dutch is likely a good choice. We had Dr Boomer who was a very lovely and fabulous vet. Very caring and the concept of a virtual apt for a vet is pretty cool.

Customer service is great. I was refunded for an accidental purchase of 2 annual membership. Here is the issue….vet service is decent BUT I had an appointment on 5/2 because my puppy is sick. I paid for the meds and the 2 options for shipping was either free shipping but meds wont come until 5/12 (which is 10 days of my dog then getting sicker and in pain from the hacking shes experiencing) or pay an additional $20 for expedited shipping so that they came on 5/6. I paid the extra $20 so my dog got meds in her ASAP. As 5/6 approaches, I hear and see nothing about the meds being shipped and it is now 5/8 and still nothing. Customer service just keeps saying they are working on it. My dog has been struggling with being sick and at this point I have requested a refund for everything and will end up just taking her to a in person vet.

Made a vet visit appointment. The doctor on the call could not prescribe in Arizona. Was billed for the session. Second session was with a vet. Prescription ordered. Prescription sent to bogus address and was returned by shipper. 1 week later I’m billed for vet care of $35. I cancelled all prescriptions plus some I never ordered. Tried to cancel vet care. Website simply locks in yellow screen. All chargeable items to my knowledge have been cancelled. I’d like to delete my account but there doesn’t appear to an option for that. I contacted my bank and contested all charges.

I told one of the vets I had seen, Mary Allen, that I put my cat to sleep, she did not even say sorry nor did customer service, they just deleted the cat's account. Obviously, they have no sense of really caring about you or your pet. Getting prescriptions is difficult as they didn't have everything in their pharmacy, whether they did or it had to be transferred to another pharmacy, it took a long time to receive medications even if I paid for rush shipping. I asked once to transfer a medication to my local pet pharmacy and they sent it somewhere else. I ordered a urine test kit and the doctor sent the wrong one plus it took over a week to arrive and I could not use it, it was unopened and untouched and is not a medication, all it is is sand litter and glass test tubes, but they refused to take it back, it cost me $170. The most recent medication I ordered five days ago has still not arrived. I consider this poor customer service. The vets themselves are very good and helpful and the ability to have unlimited visits without leaving the house is terrific. But I would think twice about using them again after my subscription expires if I ever have any pets in the future.

I feel its a waste of money. If you have a pet with pre-subscribed medication and you get it through dutch, maybe it might be worth it. I not only found better precise information through Google, i found my own references since the ones sent by the vet were not for California. If in doubt, its best to go to a physical vet , dont be like me wasting money to be told what you know

Was charged up front to see the vet and I tried to connect to the zoom call five minutes prior and was having troubles, and while waiting for customer service to help by 5:01 was sent a no fee. Absolutely do not recommend this scam

I had an appointment today at 7:50. I was waiting in the zoom room. The vet never came on, and charged me a no-show fee. I was interested in their price matching “promise”. You have to 1. Already have an appointment and PAY for the full price and 2 submit ridiculous amounts of documentation that MAY get them to “refund the difference”. Note that it does NOT say that on the online pharmacy before you pay for a subscription. Such scammers.

A ton of hidden fees, and it takes forever to get the medicine your pet needs. I signed up thinking it would be faster and cheaper. That was completely false. Would NOT recommend!

The vet was great. But there seems to be a lot of trouble with getting the price matched. Their medications are way overpriced. And my checkout amount in the basket greatly exceeded the items. I tried their chat, their email, MANY times. No one replies. I've been working on this for hours.