The concept is great. I have a senior dog and a cat from the pound and they always are seeming to need medical advice. My dog was very sick from a diet change. That is when I signed up. It seemed great that I was able to get in with a virtual vet over the weekend so quickly. But then even though there were a Costco right in my area where I could’ve went and picked up the medication, they explicitly wrote the prescription so that I could only order it through Dutch and that it would take over a week for the medication to arrive. when I notified them of my disappointment and needing to have the RX transferred, they made me pay a transfer fee and they made it sound like it wasn’t easy for people to get to a Costco. There is a Costco less than a mile and a half from where I live.

I don’t like this company, they are greedy and do shady charges. $5 processes fee to start. Bs fee. Then another $5 processing fee for pharmacy. Ya, you get the idea. Then ti getting the meds. I was told you could transfer it to you local pharmacy. No. You can’t. They will ship it to a local Costco and it will take the same time if they shipped to your house. Takes almost a week to get the meds. To get them two days earlier they wanted to charge me $40 which was more than the the meds themselves. I’m cancelling my subscription and I’m not a fan of companies that do these kind of practices. If you don’t mind getting bent over using their service, then go for it….

Dutch used to be fantastic, but it seems as if they’re attempting to grow out of their startup phase and making pretty significant decisions that are making the platform less attractive. They implemented a pharmacy processing fee for every order regardless of size. You could previously have an order sent to your local pharmacy from the website, all you had to do was pay a fee, which is understandable. Now you have to reach out to support, who then take days to reply and send your prescriptions through. A pretty blatant attempt to get people to just fill prescriptions with their in house pharmacy or partner. That in itself isn’t that big of a deal until you actually do. Their shipment times for orders is atrocious. It can take half a week for them to even fill an order and process it, let alone give it to USPS for delivery.

They do not issue refunds. They give you false information to get you to sign up for their service and then won't refund you when it does not live up to their sales pitch.

Do not give them payment information, they will immediately fraudulently charge you. Avoid them like the plague they are.

Reason for signing up with Dutch.

Medication order I placed order through Dutch pharmacy shipping was the issue I didn’t realize shipping was 9 days by USPS prior to order being filled I sent an email to customer

Signed up, they took my money, and read "vet cannot presribe meds" What? That's why I chose them. Then, it would recognize the format of my cell. I'm in the US, so typical format. Switched to my laptop, I was on my phone, and it wouldn't recognize my login, I twice requested a password reset. Been an hour, and still don't see an email. I have two emails I use, and requested on both in case I made a mistake. Nope, nothing. Then I noticed that while they quickly took my money, they didn't send any emails regarding the usual "thanks for joining" "welcome to ..." nothing. Sent multiple messages for support, but of course they must be business hours, when I'd think a large amount of business comes from people after hours. You'd think you'd hear something, even after you purchased a membership. As someone who's owned an online business for 15+ years, this is unacceptable. Wasted time and money for absolutely nothing. I believed the online reviews, and I'm usually very suspicious of them, but I am extremely aggravated as I'm out money for nothing, and have no idea why this company thinks having poor support, a poor website, and no emails, is a way of doing business.

I tried to cancel my membership within a few hours of registering, and was told cancelation was not their policy. No more than four hours had elapsed from registration to my request to cancel.

I am having the worst experience with this company and no one seems able to help me.