I do not recommend this set at all. I paid for the 2-year subscription, and I am unable to use my profile due to Dutch technical difficulties. I have been on the phone with them all day, texting because I haven't been able to get anyone over the phone. My dog is very sick, and I wasted my entire day going back and forth, and nothing got resolved. The refuse to refund me even thou I haven't been able to access my profile at all. I had no choice but to reach out to my bank and report them as a fraud. I just found other reviews claiming the same situation, and this is heartbreaking as my dog is really sick, and they did nothing to assist me. Please don't waste your money and I recommend that you look at other alternatives. They only place the good reviews on their site and leave the bad ones out, so they will trap you that way. This is not cool Dutch to be playing around with peoples money and pets wellness.

Friendly , compassionate, knowledgeable, to the point.

Poor customer service, Tush delivery is not honored they take 3 days to process a prescription when you pay an extra 20 to rush supposedly to be overnight shipped and one day. I contacted then to transfer instead to Costco 20 minutes after ordering that wasn’t even showing as pending but they would not cancel it. I called, emailed, and text messaged. They also do not answer the number on their site. If you need anything other than heartworm meds avoid you will not be getting treatment for your sick pet!!!! After speaking with them all morning I will now have to pay to transfer 5 and wait another 72 hours for this to happen and still pay for the delayed prescription all morning they said I could request a refill and then pick up after payying a fee apparently there is absolutely no way possible to receive prompt service or speak to a real person on this site I am now out 170.10 and will need to go to a real urgent vet and pay for all the same crud again!!!!!!!!!

I am absolutely furious with Dutch, the online pet pharmacy, and I feel obligated to warn every pet owner to stay far, far away from this company. Over the past six months, they’ve been charging my credit card different prices than what I agreed to—without any notification or consent. Check your credit card statements if you use them, because they will sneak charges through and hope you don’t notice. That alone would be enough to lose my trust, but it gets worse. They’ve randomly canceled my pet’s critical medication subscriptions without informing me, leaving my pet vulnerable and me scrambling to find alternatives last minute. They agreed to price match a generic medication, and then days later told me they changed their policy and won’t honor it anymore, claiming the medication is now a “brand” (it’s not—it’s generic and always has been!). Their shifting excuses are absolutely absurd. I was told one thing, and then the terms changed mid-process with zero accountability on their end. Their customer service is downright appalling—unhelpful, dismissive, and routed overseas to representatives who either don’t have access to accurate information or simply don’t understand the situation. No one takes ownership, no one follows through, and their system is a chaotic mess that puts your pet’s health at risk. Dutch is shady, unreliable, and unprofessional. I’m done with them, and I strongly urge other pet owners to protect their wallets—and their pets—and go elsewhere.

This abusive 'company' forces customers to buy refills at checkout. You cannot choose to buy a single product withouit refills. That's abusive and illegal. Do not suscribe to these felons

Dutch = hidden fees

Using AI in their advertisement wouldn’t trust them with my dogs life . Spammed full of extra fees as well would absolutely not recommend this only it’s very last resort normal vets are a lot better .

This company has charged my American Express for over $500. I did talk with the vet. He was very good. I appreciated it. However, their website is not working properly. I cannot see where any orders are on their way to me and now Orders are duplicated due to the fact that the webpage is not working correctly. I am reporting them to the Better Business Bureau and American Express and trust pilot as a scam. Here I am with a sick cat and no medicine and don’t know when I will get any medicine. Have used all my money for them and can’t take my cat to a real vet and I guess that’s only.

Vet is great, the issue is the shipping, it takes too long unless you pay 20+ bucks to rush the delivery. They really need to figure that part out better to make it more worthwhile to use this without charging you to transfer the prescription to someone in your city, in my opinion. No idea on the date of all this because I am still waiting on the meds for my pet, it has been that long....Don't go off the date I have to input to share this review

Was prescribed meds for my cat. I ordered them immediately and 8 days later I still don't have them. They keep saying oh so sorry its within the time frame. We are so sorry for this. Dutch needs to know this is 100 % unacceptable. My cat is sick and is still sick as the meds are still not here. So sure. You can get seen quick by a vet but the meds take forever to get to you. I would suggest to not order them through Dutch and to get the prescription sent in to a pharmacy.