Refusing to give me a refund even though they have not shipped the prescription. Horrible customer service, in fact it's the worst I have ever experienced with any company in my life. Do not trust this company!

Charged for prescription refill on Feb. 14th. Meds not sent. Email - The response was "let us know if we can help with anything else" and stopped reponding. Phone call - no follow up. Now they're not answering their phones. Terrible custromer service. Find o=anotjher online vet.

I have 2 cats with serious anxiety issues, that make them very hard to get to the vet. They are on gabapentin. I thought the online vet would be easier so I set up an appointment. I was clear what medication I wanted both in the request and in person. Gabapentin costs about 2 cents per pill, but I got prescribed something that was $62 a month instead- and a flea med I didn't ask for since my cats are indoors only.

It seemed great when they quickly got me an appointment booked with a telehealth vet. Unfortunately the vet I was paired with did not address the primary concern of the visit, which was the scabbing and flaking of skin on my dog's back, even after multiple attempts to get answers for that. Instead they continued to push towards the idea of allergies, which was not the underlying issue. Subsequently they prescribed a useless medicine my dog does not need. In addition, for some topical cream I did purchase, I paid extra for the next-day delivery and the medicine did not arrive the next day. Customer support did not respond when asked if shipping could be refunded.

Dutch - the website - is a total con. If you are a previous customer, you have to be very careful they don't charge you twice for the initiation fee.I ended up paying it because I could find no other way to break free of the loop of charges I was on. Once paid though, I had to find a service rep - and that was an experience contrived to make most people say "I give up" and just swallow the wasted money. But I found someone deep in the labryinthe of links, and I got the customary 5 - 7 day refund. However, that 45 being held up so long when you need it for your pet's meds or something else is awful frustrating and you can't help but feel the whole thing is intentional. On the other hand, the vet was good and the rest was fine - I just don't understand how greedy these companies are - most people would have forgotten they paid twice and Dutch would happily take their money if they did.(update: don't believe for a second that their reaching out responses are anything but show - they reached out to me just to verify I was the one the cheated over; once they verified, that was the last I heard from them. No offer to refund me or make things right or anything)

Trying to get a second prescription for my dog that was recommended by vet and never sent. Sending several emails and not getting anywhere. Tried to get a video call with the vet that prescribed it and she has no available appointments. No customer service phone number. What am I supposed to do?

My vet was great, very attentive, answered all my questions. The service on the other hand, very clunky. As a paying member, the site recognized me as a non-subscribed user and my ability to utilize any of the services I paid for (chat with vet, book appt, orders meds, etc) was made unavailable as the site did not recognize me as a member. This issue has since been fixed but very poor experience as a first time user of this service.

I initially thought this was an excellent option and addition to using my regular vet. The company purports to care about animals and make it "faster, easier, and more affordable for pet parents to get care and prescriptions for their pets. Because every pet deserves to live their happiest, healthiest life." LIES!! I believed I would be able to get medication for my pets without having to wait a week or more for an appointment at my local vet.

Absolutely awful company. You pay for rush shipping and 5 days later antibiotics for an eye infection still do not ship, you contact customer service who only replies m-f 9-5 and they take up to 4 hours to respond. Listen to the bad reviews and do not trust your money or your pets health to this “service” at this point I believe it’s just a scam.

Terrible service