Waste of time and money! He recommended a dosage of insulin for my cat during our call and I asked if he will send me the dosage through email or to a pharmacy, and he said “no just call your regular vet and tell them to write the dosage”. His written recommendation was “call your vet”.

I have been dealing with some issues with my dog and was excited to try out Dutch for a cheaper option than my vet. I subscribed and was charged 45 dollars. I made one appointment with a vet and when the appointment came, I was waiting on the Zoom Call at 5:40, at 5:41 the vet messaged and told me that they couldn't help me. The video call never happened, I received no service, and the vet sent one message in response to an extensive questionnaire that I filled out. I asked for a refund as my account was less than 24 hours old at the time and was told that I can't get one due to the work the vet did. They sent one message.

This service is absolutely useless unless you are spending wasteful money on actual live visits to vets that cant seem to fix the issues. I don't see the point. The industry overall is useless. Humans have obviously caused all the issues related to our pets and their obnoxious medication resistant yeast problems. As such the industry is woefully negligent in finding ways to eliminate this issue. When vets call you from this service they should show up with knowledge about the rules in your state. I find it to be lazy and low level professionalism.

BEWARE:….I would not use Dutch. They accepted my annual membership fee of 104.00. I schedule a telemedicine visit. I review the items recommenced. Dutch’s veterinarian’s recommendation email appears to not reflect my annual membership & wants me to upgrade my membership again. There is not a customer service number to call. All I wanted was antibiotics for an ear infection. The vet sales attempts me in his recommendations with $335.00 of unnecessary stuff. There’s no way to delete the unwanted items from the Vets recommendations. A customer can’t reach the customer service staff to discuss. It’s as if Dutch team is hiding from you after they receive your money. Maybe because Dutch is California they can over change. Spare yourself the frustration. I should have known this was too good to be true. Brent B Austin Texas

I paid $20 extra for shipping and it still took over a week. Never using this service again.

Do not waste your time. Just go to the Vet. If all you are ordering is Flea meds or meds you already have prescriptions for this may work for you. Otherwise, it is waste of time and money. It is ridiculous to confirm orders, you cannot reach them by phone, only respond to emails and even then they give the wrong answers.

The problem is their customer service and processing. Case in point, they failed to process my emergency insurance policy and were unable to resolve the matter over the course of 2 weeks via email, because, as noted, it is impossible to get them on the phone and even when they say they will call you they don't.

Very poor customer service tried calling for 4 hours and no answer. Emailed them and got an auto email back saying they would responded in 4 hours been 12 hours not response. Texted in the app was told they would be back to me in 15 minutes was 90 minutes and still got no help. We pay them a monthly fee for years and we now no longer pay it. It's not worth it.

CONSUMERS BEWARE

Don’t use this service. I signed up for an annual membership and had a video call with the veterinarian who was sympathetic. I have three sick cats and she prescribed medicine for all of them. I went on their website and paid $25 for a pharmacy processing fee and expedited shipping which is supposed to be one to three days. I then got an email Estimating the delivery would be on the fourth day… Which is national holiday so I’m thinking maybe I won’t even get it on the fourth day. I sent an email to their customer care team which I got a delivery failure for the next day because they refused to accept the email. One of my cats is extremely sick… I can hear every single breath he takes up his nose, and if you’re gonna be in this business to care for animals, then my expectation would be that you have an appropriate sense of urgency that they be cared for, otherwise I would just go to my regular vet. Yes, they may charge more, but at least I would’ve walked out with the medicine my cats needed… At least I would have some comfort level that they would get better. Right now, I walk around, checking on them all throughout the day to make sure they’re still eating drinking and breathing. If any of these people in this organization had their own pets, perhaps they would be a little more sensitive to the anxiety and the needs of a pet owner who has sick animals I signed up for an annual membership, but I guarantee you that I will cancel it before it renews. These people should be ashamed to call their customer service at Dutch dot come because