Awful customer service. My address got autocorrected and a medication I ordered got shipped to the wrong address. I noticed immediately but there is no way to get ahold of anyone. I tried the chat and the automated system said 7 min wait. I waited for HOURS only for the agent who finally picked up your terminate the chat session. I have been waiting all morning to talk to someone. It is now the afternoon and of course the order was shipped to the wrong address. There is no way to speak with someone.

I have had 3 appointments. The first appointment I was sold an expensive test kit for a urine analysis for my dog. I got the kit, sent everything in & have been stood up for both follow up appointments to have the results explained to me & go over what may be wrong with my dog. I think this is an AWFUL service. I have reached out to figure out what is going on & cannot get any follow up. You have to message customer support & wait hours to days for a canned response that does not address the issues. Stay away.

While getting an appointment was easy, getting a hold of ANY customer support after that has proven to be an impossible task. I have been trying to get a hold of them so that I can get a physical copy of my pets prescription and to no avail. No one has responded and they do not provide it to you. Instead. you're forced to order and wait for them to deliver to you. I guess this is how they offset costs and make their money. Terrible business practice! If you have a pet with medical needs, I can't recommend this company.

Did a virtual visit. Vet was nice enough. Sent me my treatment plan. I ordered some prescriptions for a skin infection and was told they would be here in 3-5 days. It is now on the 4th day and the shipment now says the 21st. Today is the 7th. My cat is very sick. I have reached out to Dutch by text, email, and calling woth zero response from them. 0/10 would never recommend.

Signed up yesterday and gave credit card. I have tried all day to contact customer service via text, email, phone. No response except an automated, we’ll get back to you in 4 hours! I wanted to correct something in my pet’s profile but Edit will not allow.

Don’t waste your time or jeopardize your pet. They sent my Dog’s prescription to the wrong address THREE months in a row. They believe that Gabepentin and Trazadone are the answers for EVERYTHING and if they don’t work, then they’ll just tell you to increase the dosage. When you tell them that your fur baby had a bad reaction they say, “that’s strange. Could you upload a video?” but guess what?? The site won’t allow the video to upload. They almost REFUSE to prescribe anything that their Pharmacy doesn’t carry (the ingredients their Pharmacy uses is SUPER suspect) but if you can manage to get them to prescribe something that you know works for your fur baby because he’s been your fur baby for 11 years, they’ll tell you that CHEWY will fill it but guess what?? Chewy has decided not to work with them! In the beginning it seemed like they TRULY CARED, now they are one THOUSAND percent about the money. Any ETHICAL Vet would prescribe what is right for your pet, not only what is carried by their own Pharmacy.

I want to try the service but it worries me that there is no customer support number.

They need to show next appointments available before you pay. We paid to find out there weren't any appointments for two days. Tried to cancel right away and requested a refund, which they refused to do. It feels kind of like a scam at that point. Their website makes it seem as if you can talk to a vet right away. Went to a competitor and got medication to my front door before they could even honor an appointment.

This is an overpriced, worthless service with no value. In order to get meds I need to pay an extra fee or they don’t get here for 2 weeks. I can’t order prescription food even though I was told I could. There is not a phone number to give the alleyvet or Petrx to purchase the food and nextguard. I basically paid $80 for a worthless subscription and another $80 for ear drops. This service is horrible and I regret signing up. I’m now editing this as I was given a “free portrait of my dog” when I entered the code, it says this code has reached it usage limit. Wish I could screenshot.

I want to start by giving a huge thank-you to Ariel for her incredible help with my issue. She went above and beyond to make sure everything was resolved, even when it seemed like the rest of the team had dropped the ball. Ariel took the time to listen, showed genuine empathy, and followed through when others wouldn’t.