Won't sell me my pets rx drugs if I don't pay for continued unnecessary monthly vet consultantaions. My dog was prescibed ongoing meds they cut of medication subscriptions which I pay for seperate to the vet consultantaions which I paid for a month as that is all I needed. Seems pretty scummy to cut off my dogs meds and then make me pay for services I don't need. Seems like profit comes before the welfare of your pets at Dutch. Not a good way to practice veterinary medicine.

The doctors are great it's the time it takes to get the medicine my dog needed a antibiotic it took about five days the prescription was written for a certain quantity and i received less when I inquired I was told they would expedite the rest of the meds days went buy and I got another email saying that the order would be partially refunded but I had to text the doctor to get more meds I did that and the doctor sent out the prescription I placed my order a on August 11 it is now the sixteenth and they are telling me it won't be till the 22nd this is total bs my dog needed the correct amount the first time and all I'm getting is double talk Shame on you for inflicting pain on my dog because you are so inept

I like the idea of the service. I don't like the choices to expedite my order. It's $50 for overnight or nothing. So 1 day or 8 really?

My cat had an eye infection. The vet I spoke to stopped replying to my messages even though I messaged her the minute it got worse. The medication delivery was then delayed even after I paid a $25 premium to overnight it. I had to take my cat to the emergency vet and ended up spending $400. Their customer service didn’t reply to me until TWO days after that ER trip. Their phone like is disconnected. This was a preventable emergency. They don’t ship medications out on weekends, they charge you to transfer the scripts to other pharmacies, their medications are more expensive than Chewy and their customer service doesn’t give a damn. We were in the pet ER for two hours while my cat meowed in pain. Don’t use it, just take your pet to the vet and save both of you some grief.

I was hoping this would be a helpful way to get my dogs medicine but it has been a massive let dow. I had the vet video call back in July. It is now August and my dog has not recieved any of his meds that have been prescribed to him. You can’t call, you can only text or send email. And the responses are days after and it sometimes they are automated! I would not recommend this company for anyone’s pet.

What happen to me..I join dutch $35 monthly..so I order my dog medication and now they took out $132 for the hole years that I didn't requested..now am trying to call or email n no one is responding at all..if they don't respond I going to dispute it from my credit card n they will lose...send my $132 back

The advertising is misleading. They can write prescriptions and help with your pets as long as it has been a previously diagnosed condition that was recently seen by an in person vet. This defeats the purpose of televet services. If the condition is new or hasn't been seen by an in person vet recently, they will tell you to go to an in person vet. Chewy has a free service that can do this, give advice when to go into a vet and when not to. The vets are limited by the laws in their state but the website doesn't state that.

Not happy with both vets I saw today.

My new puppy had tapeworms. The vet couldn’t get him in for a week so I signed up for Dutch where I could get a virtual appointment within the next hour. Awesome! The vet was friendly and said I’ll order him some medicine. I went to the pharmacy to check out paid extra for the shipping and they said I should receive the medication within 1-3 days. Heck yeh! Well that was August 24th. It’s now September 2nd, no medication. I messaged customer service they said they were trying to contact my vet to get the prescription. So what’s the point of paying to see a vet on their platform? Now my vet can’t see us until the 17th. So I should have just made an appointment with our vet here. It would have been faster. I even asked the vet and he wrote “nothing I can do it looks filled on my end.” So yeh now I’m out $70 no prescriptions and still have a puppy with worms. Thanks Dutch!

I loved this service for the first year I had it. So convenient and quick. Now I am so so sorry I remained a customer. Shipping/order issues, poor communication, unsatisfactory customer service, and worst of all, their lackluster performance as a company has endangered my pet. Completely unacceptable from a Vet service.