these people took my money and I booked them for an online zoom call with a vet named dr. Kristy Greene at 10am. I'm waiting and waiting and she messages me back to say they are having issues she is contacting customer support. I'm there waiting for an hour writing to her and she never responds only after an hour to lt me know that she had other appointments with other people, what a complete a.hole. I contacted customer service in the meantime and it says they will be online at 12:30pm like what kind of company is this? I signed up the night before and they never sent me an activation link I was waiting to book a vet. their entire system is messed up and a waste of m time and money. please just go to a vet this is a rip off.

The vet by the name of An Khanh was short with us & not very helpful. I do not recommend them & will inform my club about Dutch.

Bull is a 95lb pitbull mix in a 2 story walk up across the st from the highway. IM his mon, an occupationl therpist who assess and rehabs upper extemity injury in people. The vet and I agrred on dx- lyme disease, treatment is 10mg/kg PO 2x a day for min 30 days plus a basic pain killer, rimadyl which is doggie tylenol. After our zoom consult and dx agreement the vet botched the Rx, with half the doxycycline advised for treatment and One chewable rymady -literally one pill...to be given every 12 hours... how id do that with only 1 - ask that idiot.

We signed up, had an appointment set and then it was canceled by the vet. They advised us in the message that we needed to cancel and set up a new appointment. There was no option to do so. We reached out to the company and they did nothing for us. We cancelled our plan and I will be disputing the charge with our credit card company. If the vet needed to cancel then they should have done what needed to be done to cancel it, the way they wanted us to do it was to show we canceled it when in fact it wasn't our doing. This makes me feel that the vet was trying to pull one over on us in some way. Will never use this company again and I will make sure to pass along to everyone I know that they are not a good, solid company.

I signed up for this service and have used it twice. Both of the doctors they connected me with were incredibly unprofessional. The first one had a screaming child in the room and was yelling at her kid. The second one was confused about her schedule and didn't answer my questions and just told me to change my dog's food - which is absolutely not something that can be done due to my pet's sensitivities. If she has bothered to ask me any relevant questions about my senior dog, perhaps we could have gotten a solution but she just kept telling me she didn't like the food I'm giving her, even though my regular vet and I have a really strict food plan.

This was the biggest waste of time and money I have ever spent.

The veterinarians are always wonderful. They are very caring and knowledgeable.

Horrible experience. They promise but don't deliver and seem to have no one responsible for correcting their mistakes.

Greta Goranova and I had a zoom appointment at 1610 on 10/9/24. I was on zoom waiting and when she ‘arrived’ her first words were, ‘we only have 5 minutes because you were late’, I wasn’t late and in my description of my dogs problem I requested she read his file before logging on. She did not. I then attempted to give her a very abbreviated description of Marley’s situation. ‘He had had a full course of neomycin, polymyxin B sulphates & dexamethasone’ that ended 2 weeks ago. My request was to find out if (in her professional opinion) if these were just ‘old fart’ eyes as he could still take short walks, etc. I shown the camera on Marley’s face and asked her to make an assessment of how his eyes looked. Her response, ‘well how am I supposed to assess which you just moving the camera around. Completely argumentative and defensive.

This company has no customer-service number. I got what I needed from the consult with the vet (not a pleasant experience): prescription for an ear infection. However, they took it upon themselves to subscribe me to medication, and as a result a new bottle of ear wash arrives every month. I cancelled and cannot recommend.