I like when dutch send order out..I don't like dutch don't got a phone number. Dutch got only email and dutch take days to answer..I try to get my medication on express n they putting me run around...I going to cancel after my refill is done..sound like a big scam

I tried to upgrade shipping all day yesterday, at least five messages, because my dogs in a lot of pain. I didn't hear back until evening, to confirm shipping...no acknowledgement of my concern at all. By both separate people. The new pharmacy I called, couldn't get a hold of them to get the prescription. Dutch makes it impossible. So, they weren't reachable by me, the new vet, and did not upgrade my shipping as they advertised.

They are not honest about the treatment they can provide. I double checked that they would be able to prescribe antibiotics in my state using the link provided in their FAQ and both times I was told they could. However, as soon as I paid the $35 to become a member and tried to schedule a video visit, I received a warning that no medications could be prescribed. Classic bait and switch technique. You think you're getting medical care for your sick pet, but they're actually just charging $35 a month for something you could get for free on Reddit.

Wow if you want to literally loose money for nothing this is the place for you. Not recommend. Think I’m gonna really appreciate waiting in an actual lobby instead whatever the heck this was about. I hope I get a refund. Think taking my pet to a random person walking down the street t 3 am would have been more helpful.

I placed an order for a prescription cat diet. I was sent the OTC version of the diet and said it didn't qualify for a return since they cannot accept returns for prescription items. I never provided any vet information for them to verify with my veterinarian, so I am assuming that is why they sent the OTC version. Despite taking pictures of what they sent compared to a screenshot of what THEY provided that I ordered they have cut off communication. They acknowledged its an OTC diet but refuse to allow me to return it. I reached out the same day it was received and it is completely unopened. I am contacting my credit card company to dispute the charge and I am contacting the BBB. I have now lost DAYS of getting the food my cat NEEDS because they can't get themselves together. Ridiculous!

Asked about 50 questions after I subscribed. Explained the symptoms at least 5 times, asked to talk to a vet, but not connected about 5 times. I am asking for my subscription back and to be reimbursed. They may be good for prescriptions, but certainly not service. Website very confusing.

Why is it I can never sign in. This is the third time I needed a vet and can't get into the website. When you click on contact us..no one responds to the email. Total BS. I really should get my money back. Someone should provide a phone number to get ahold of customer support.

It’s a nice idea - vet seemed fine - but they try to up charge you on everything and require you to buy things you don’t need at exorbitant rates by bundling them in ways that you cannot unbundle them. Be careful when you order anything - they will try to trick you into “subscribing” monthly to things you don’t need. Be sure to read carefully uncheck all their prefilled boxes. Overall I’m so irritated by there skeevy business practices I would not use them again.

The veterinarian, Dr. Gonzales, was AMAZING! HOWEVER, after easily receiving the notes, treatments and prescriptions... I decided to add the EMERGENCY Insurance but before checking put I decided I wasn't going to get the insurance at this time. When trying to remove it from the cart, unlike the prescriptions, the insurance did not have a "REMOVE" button. No biggie, call customer support. Time and time again, I was put on hold and the call was disconnected. I've also written customer support to no avail. So now, I'm leaving a review. I hope this is just a glitch and I can re-review it and upgrade it to 5 stars!

Was told my account would be canceled after an absolutely awful experience that made it take months for me to get medication for three dogs and a cat last year. Now I received and email about changing my payment method so they could renew it again. So not only did they have awful customer service throughout they also took months to get my prescriptions filled and continued to charge for all of this. To smooth it over they offered me a 30% discount on my next order. Why it would be assumed I’d trust them with my pets health again is beyond me.