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Easy to file claims. Very Responsive.

Metlife does a great job providing transparency on the different insurance you can choose from. The price is affordable and is so worth it for our fur babies! I always tell people they should purchase Metlife. It bring me comfort our babies can get the care that they need and we don't have to spend an arm and a leg...or should I say paw.

Multiple problems with numerous submitted claims not entered in the claims system and numerous delays due to the need to resubmit them and the need to contact customer service. Therefore, numerous delays with claim reimbursements. Also, given information on several occasions that is not consistent from customer service representatives.

Very easy to enroll. Plan explanations were comprehensive.

The vet was completely unprepared for the call that she took outside in front of her garage. I was looking for some long term maintenance for my cat chronic kidney disease including subcutaneous fluids and prescription medication. She said that is not something she can help with and she can not help with medication either. I found Dutch advertising to be completely misleading.

It honestly hasn’t been a good experience. After much back and forth for my dog’s allergy meds they still require me to see an in person vet which negates the purpose of having on online vet. They originally said I could pick up my prescription at my local pharmacy but wouldn’t send the prescription to the pharmacy. Everything seemed to be about buying products from them rather than being about what was best for my pet. A complete waste of my time and it’s my dog that suffered.

Terrible. Kept advertising they could prescribe over video call and then after I signed up and paid they said that wasn’t available in my state. No one has responded to my request for refund either - very shady!

These people are crooks. They get your $35, then bait u to spend more by lying. I have a kitten with conjunctivitis, and I scheduled a zoom meeting with a "doctor". She informed me my kitten needed Terramyacin, but she could not prescribe in the state of GA. Come to find out, no prescription is needed in GA for this, only CA. DON'T WASTE YOUR MONEY!

Got an appointment within hours. Vet was kind, friendly and professional. Prescribed meds and sent to their 'pharmacy'. There the order sat for 3 days and after the second day I emailed and said since the order had not even been processed yet, let alone sent out, please cancel the prescription order because I can see my own vet now and get meds same day! They ignored my email until the next day after which they said, sorry, we can't the order has been sent! The email saying the order was sent came at the same time as the customer service email. So they just waited and sat on the email until they had sent it out so there was nothing that could be done. They could have stopped it, they chose not to. Not useful service if they can't get your pet the meds they need! Do not recommend, sadly.